# Maple — 24/7 AI voice agent that answers restaurant calls and sends phone orders into the POS. > Source: Receptionist Index — https://receptionistindex.com/maple (structured, researched, re-verified) > Facts last verified: 2026-10-15 Maple is an AI phone agent for restaurants that answers calls around the clock, handles hours and FAQ questions, and transfers callers to staff. Its Pro tier also takes phone orders into the POS and books OpenTable reservations. | Fact | Value | | --- | --- | | Website | https://maple.inc/ | | Price | from $150/month billed monthly, $85/month billed annually | | Free tier | No | No free plan and no time-limited trial are published; the free offer is a booked demo call, and self-serve onboarding ends in a card-based Stripe subscription before the agent goes live. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — $150 a month on Maple Voice for 100 calls of 2.5 minutes. > Maple Voice $ 150/month Billed monthly. Annual billing: $85/month. > — https://maple.inc/pricing · Plan cards, Maple Voice column, Monthly tab selected **Cost at 500 calls a month** · Yes — $150 a month on Maple Voice for 500 calls of 2.5 minutes. > Maple Voice $ 150/month Billed monthly. Annual billing: $85/month. > — https://maple.inc/pricing · Plan cards, Maple Voice column, Monthly tab selected **What it bills by** · Yes — Flat monthly subscription per location rather than per minute or per call, with the vendor stating unlimited minutes and unlimited call volume; the signed contract bills per location per month in US dollars. > Maple's pricing is flat and simple: no per-minute fees, unlimited minutes, unlimited call volume, no contracts. > — https://maple.inc/pricing · Pricing page, intro paragraph above the plan cards **Past your allowance** · No — There is no allowance to exceed and no overage rate published: Maple states minutes and call volume are unlimited and that it never charges per-minute fees, so call 101 is answered like call 1. > No long term contracts, month-to-month pricing, and we never charge per-minute fees. > — https://maple.inc/get-started · Get started page, line beneath the demo call-outs ## What it does on the call **Books appointments** · Partly — Reservations are booked, changed and canceled during the call and sync to OpenTable in real time, but only on the Pro plan or the separately priced Bookings module, not on the entry Voice plan. > Book, modify & cancel reservations > — https://maple.inc/pricing · Plan cards, Maple Pro included-features list **Transfers to a person** · Yes — Automated transfer is included on the entry plan with a configurable handoff number, maximum attempts and an after-hours switch; it is a cold transfer with a 25-second timeout that routes back to the AI, and extensions are unsupported. > Transfer to Staff — enabled by default. Set your transfer number, max transfer attempts, and whether after-hours transfers are allowed. > — https://docs.maple.inc/dashboard-overview · Step 6 — AI Agents, Actions tab, Default action **After-hours rules** · Yes — Maple answers 24/7 and the vendor states it can give different responses when the restaurant is closed; menu hours separately stop order-taking outside the window you choose, and after-hours transfers are a toggle. > Yes, Maple works 24/7 and can provide different responses during closed hours. > — https://docs.maple.inc/voice-core/faq · Feature Questions, "Does it work after hours?" accordion **Human receptionists as backup** · No — The documented fallback chain ends with the restaurant's own staff, not Maple-employed agents: calls transfer to a number you set, staff get an SMS when a transfer is missed, and with the fallback off callers are simply asked to call again. > If Staff Doesn't Answer — when on, the AI handles any missed call. When off, callers are told to try again later. > — https://docs.maple.inc/dashboard-overview · Step 6 — AI Agents, Call Handling tab **Asks your questions** · Partly — You control the welcome message, knowledge-base questions, word boosters and which actions the agent may take, but the vendor documents no lead-qualification scripting or required intake question set for new callers. > Set your Welcome Message — the first thing customers hear when they call. Keep it short, warm, and direct. > — https://docs.maple.inc/dashboard-overview · Step 6 — AI Agents, Message tab **Answers about your business** · Yes — A question-and-answer knowledge base plus the POS-synced menu and store hours power the answers, with templates provided and at least ten entries recommended before going live; the website URL is also used to tailor the agent. > Click Knowledge to manage the information your agent uses to answer customer questions beyond the menu. > — https://docs.maple.inc/dashboard-overview · Step 7 — Knowledge Base **Texts your callers** · Partly — The agent can text order links, booking links, payment links and custom messages, and A2P registration is required first, but the vendor documents outbound texts only and no inbound text conversation with the caller. > Send Order Link — texts the customer a link to order online > — https://docs.maple.inc/dashboard-overview · Step 6 — AI Agents, Actions tab, Additional actions ## What you get after the call **Call summary by text** · Partly — Every call gets a written AI summary, but in the dashboard rather than by SMS; the only automatic texts documented to staff are missed-transfer alerts, while order confirmation texts go to the guest. > Conversation Summary — a written AI summary of the full interaction > — https://docs.maple.inc/dashboard-overview · Step 5 — Phone Calls, Call Summary bullet list **Recordings and transcripts** · Yes — Each call opens to a full audio recording you can play or download alongside a complete written transcript, and the merchant carries the legal duty of recording disclosure to callers. > Audio Recording — play or download the full call > — https://docs.maple.inc/dashboard-overview · Step 5 — Phone Calls, Call Summary bullet list ## What it connects to **Google Calendar** · No — Bookings land in OpenTable, not in a personal calendar: the vendor's complete integrations inventory lists eighteen POS and reservation systems and names no Google Calendar, Outlook, Microsoft 365 or Calendly connection. > Maple's AI voice agent syncs phone orders and reservations directly into the systems restaurants already run. Current integrations: > — https://maple.inc/integrations · Integrations page, intro sentence above the full integration list **Outlook** · No — Bookings land in OpenTable, not in a personal calendar: the vendor's complete integrations inventory lists eighteen POS and reservation systems and names no Google Calendar, Outlook, Microsoft 365 or Calendly connection. > Maple's AI voice agent syncs phone orders and reservations directly into the systems restaurants already run. Current integrations: > — https://maple.inc/integrations · Integrations page, intro sentence above the full integration list **Calendly** · No — Bookings land in OpenTable, not in a personal calendar: the vendor's complete integrations inventory lists eighteen POS and reservation systems and names no Google Calendar, Outlook, Microsoft 365 or Calendly connection. > Maple's AI voice agent syncs phone orders and reservations directly into the systems restaurants already run. Current integrations: > — https://maple.inc/integrations · Integrations page, intro sentence above the full integration list **CRM, Zapier and webhooks** · Partly — No CRM, Zapier or no-code connector is published; programmatic routing of call and order data is possible instead through the documented Developer API and HMAC-signed webhooks, which needs a developer. > Connect your POS or platform to Maple — receive and decide orders, publish menus, and subscribe to signed webhooks. > — https://docs.maple.inc/developer-api/overview · Developer API overview, page summary line **Your trade’s software** · Yes — The connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, Lightspeed, NCR Aloha, Oracle Simphony, SpotOn and more for orders, and OpenTable for reservations, with custom integrations only on Enterprise. > Takes phone orders and sends them directly into the POS: Toast, Square, Clover, SkyTab (Shift4), Lightspeed, Linga, Chowbus, NCR Aloha, Oracle Simphony, SpotOn, and more. > — https://maple.inc/ · Home page, "Orders into the POS" section ## Trying it, starting and leaving **Free trial or free plan** · No — There is no free plan and no free trial on a real line: onboarding requires a card and a subscription, and the only free step offered is a sales demo call before you buy. > Click Subscribe to complete your purchase > — https://docs.maple.inc/quickstart · Quickstart, "Confirm subscription details & complete payment" step **Card required to start** · Yes — No trial exists to ask for a card, and the self-serve onboarding requires a valid credit card before the agent is created, though the help center says billing starts on the first day of the following month. > A valid credit card for billing > — https://docs.maple.inc/quickstart · Quickstart, "Before You Begin" requirements list **Sign up without a sales call** · Partly — You can sign up, choose a plan and pay by card yourself in the portal, but the public site routes buyers to a booked demo and the help center describes a guided onboarding session with a specialist who activates live calls. > Visit app.maple.inc and sign in or create your account > — https://docs.maple.inc/quickstart · Quickstart, "Create your account & get started" step **Setup fee** · Partly — No setup or onboarding fee appears on the plan cards and Pro includes white-glove onboarding, but the master agreement says implementation scope and fees are set in each signed Order, so a negotiated deal can carry one. > Specific implementation scope and fees are set forth in the Order. > — https://maple.inc/mca · Master Customer Agreement, section 2.4 Implementation **Contract and cancelling** · Partly — Marketing promises month-to-month with no contracts, yet the master agreement signed by Order customers commits every location for twelve months, auto-renews annually on 60 days' notice and charges 50% of remaining fees to leave early. > Customer may terminate any individual Location for convenience on 90 days' written notice, subject to an early termination fee equal to fifty percent (50%) of the committed fees for the affected Location > — https://maple.inc/mca · Master Customer Agreement, section 10.5 Early Termination for Convenience ## Which languages it speaks, and how it sounds **Languages** · Partly — English is always on with Spanish and Mandarin Chinese available on any plan, while Cantonese is limited beta and French beta by request; enabling more than two degrades recognition and the greeting stays English-only. > Maple supports English (always on), Spanish, and Mandarin Chinese. Cantonese is in beta with limited access. French is available in beta by request. > — https://docs.maple.inc/voice-core/faq · General Questions, "What languages are supported?" accordion **Choose or clone the voice** · Partly — You pick from four preview-able voices with tone and pace settings, and multilingual mode cuts the choice to one male and one female voice; custom voice training is reserved for the Enterprise plan and no cloning is offered. > Choose your agent's voice. Four voices are available: > — https://docs.maple.inc/dashboard-overview · Step 6 — AI Agents, Audio & Voice tab **Hear it before you buy** · Partly — Seven recorded sample calls across cuisines and a reservation call are published for anyone to hear, but no public demo number is offered; live testing happens on your own agent number after you subscribe. > Listen to how Maple takes orders, answers menu questions, and switches languages in live restaurant workflows. > — https://maple.inc/call-recordings · Call recordings page, intro line under the heading ## Your phone number and where it works **Keep your number** · Yes — The recommended setup keeps your existing line and forwards it to a Maple number using carrier star codes you dial yourself, and dialing *73 turns Maple off again; VoIP lines forward through the provider's panel. > Call forwarding is what routes your restaurant's main phone line to your Maple agent. This is done directly from your restaurant's phone — Maple does not have access to your line. > — https://docs.maple.inc/going-live · Going Live, "Enabling & Disabling Call Forwarding" **Move your number in** · Partly — Porting in is supported through a dashboard request taking roughly 7-10 business days, but the vendor strongly discourages it and prefers forwarding, and documents nothing about porting a number back out if you leave. > Porting is strongly discouraged. The recommended setup is to use a new Maple-provided number and forward your existing business line to it > — https://docs.maple.inc/voice-core/phone/porting · Porting Your Phone Number, warning box at top **Australia** · Yes — no Canadian, UK, EU or Australian numbers or GDPR terms are described. > Customer will pay the fees set forth on the Order in U.S. dollars, in the cadence specified on the Order, charged per Location per month > — https://maple.inc/mca · Master Customer Agreement, section 8.1 Fees ## Who it is built for **Industries it is set up for** · Yes — The whole product is built for restaurants, with menu and modifier models, POS order injection, upselling, drive-thru and kiosk units, plus pre-built knowledge-base question templates during onboarding. > Maple is the 24/7 AI voice agent for restaurants. > — https://maple.inc/ · Home page, opening description **Several locations or numbers** · Yes — One account switches between locations in the dashboard and each site's orders write into its own POS; fees are charged per location per month, and multi-location management with custom integrations sits on Enterprise. > If you have multiple locations, click the location name to switch between them. > — https://docs.maple.inc/dashboard-overview · Navigation section, location switcher ## Getting set up and getting help **Setup help** · Yes — An onboarding specialist runs a guided screen-share session and can log in to finish steps, basic voice setup is quoted at 15-30 minutes, and most merchants take one or two rounds of adjustment before going live. > If you get stuck at any point during onboarding, your Maple onboarding specialist is available to walk you through the process via screen share. > — https://help.maple.inc/articles/9510053682-maple-onboarding-process-overview · Need Help? section at the end of the onboarding overview **Support** · Partly — In-app chat, SMS, email and phone all reach the team with published response targets, but live coverage is weekday business hours Eastern only, with after-hours messages queued; priority 24/7 support is an Enterprise feature. > Live coverage Monday through Friday 9 AM to 7 PM EST > — https://help.maple.inc/articles/8367713265-contacting-maple-support · Coverage hours and languages section ## What changed - 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent Maple, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.