# Mango Voice AI Suite (Margo) — Healthcare VoIP plan with Margo, an AI receptionist that answers overflow and after-hours calls.

> Source: Receptionist Index — https://receptionistindex.com/mango-voice-ai-suite (structured, researched, re-verified)
> Facts last verified: 2026-10-15

Mango Voice is a healthcare phone system whose AI Suite plan adds Margo, an AI receptionist that answers calls the front desk cannot take and emails a structured call report. Mango AI transcribes and summarizes calls into the practice management system.

| Fact | Value |
| --- | --- |
| Website | https://mangovoice.com/support/mango-ai-overview |
| Price | from $419/month billed monthly, $399/month billed annually |
| Free tier | Partly |

No free plan or trial for an operating practice. Practices that have not opened yet pay nothing until their open date under the startup program, which includes a free business phone number, mobile app access and custom onboarding.

## What it costs at your call volume

**What it bills by** · Yes — Billing is a flat monthly plan fee banded by desk-phone count, not per minute or per call, and calling itself is sold as unlimited on every tier.

> AI Suite $419 /mo Everything in Premier, plus AI receptionist. Unlimited calls
> — https://mangovoice.com/pricing · Plan cards, AI Suite column with Monthly toggle active and the 1-3 phones band selected

**Past your allowance** · No — No per-call or per-minute allowance is published to exceed: every plan card lists unlimited calls, so the vendor states no overage rate and no call cap for inbound answering.

> Unlimited calls
> — https://mangovoice.com/pricing · Plan cards, first feature bullet on Phone Suite, Premier Suite and AI Suite

**Spam calls not billed** · Partly — There is no automatic robocall filter in front of Margo; the vendor documents a manual workaround where you build an Auto Attendant and leave its timeout path disconnected so silent auto-dialers are dropped.

> Real callers will press an option and be routed normally, while auto-dialers that stay silent are dropped when the Auto Attendant times out.
> — https://mangovoice.com/support/how-to-use-the-switchboard-to-filter-spam-calls · Tip callout at the end of the article

## What it does on the call

**Books appointments** · No — Margo collects the appointment request and callback number but does not place the booking during the call; the vendor's own flow ends with the practice team calling the patient back to confirm.

> The moment the call ends, your team gets an email with everything Margo collected. Same format, every time.
> — https://mangovoice.com/margo · "The call your team missed. Handled." five-step flow, Call Report Sent step

**Transfers to a person** · Partly — The privacy notice says a caller may ask Margo to hand them to a person at any point, but no page describes a warm transfer or an announced hand-off with context for the receiving staff member.

> Request a human transfer at any time during your call
> — https://mangovoice.com/privacy-policy · Section 8, "Your Rights Regarding Automated Processing" list

**After-hours rules** · Yes — Margo is explicitly built to pick up on ring-no-answer, after business hours and over lunch, and the AI Suite card sells her as a 24/7 receptionist while leaving the call flow under the practice's control.

> Margo is designed to activate during ring-no-answer, after hours, and lunch. Your call flow stays in your control.
> — https://mangovoice.com/margo · "What Margo does on every call" accordion, Works When You Need It Most panel

**Urgent calls escalated** · Yes — Margo detects a stated medical emergency and diverts that call report to a separate email list with a flagged subject line, though the vendor describes an email route rather than a phone call to an on-call person.

> If a caller mentions a medical emergency, Margo automatically routes the Call Report to a separate email list and flags the subject line.
> — https://mangovoice.com/margo · "What Margo does on every call" accordion, Emergency Detection panel

**Asks your questions** · Partly — The conversation flow and the questions Margo asks are customized to the practice, but the vendor's technicians do that configuration with your office rather than exposing a self-service script editor.

> A dedicated team of Margo AI Technicians works directly with your office to customize her conversation flow to match the way your practice operates.
> — https://mangovoice.com/margo · "What Margo does on every call" accordion, Built for Your Practice panel

**Texts your callers** · Partly — The platform carries two-way SMS and MMS from the practice's main number for staff to use, but no page says Margo herself texts a caller a link or holds a text conversation.

> Send and receive text messages from your main office number directly from the Mango Voice desktop or mobile app. Your number stays consistent and your team stays out of their personal messages.
> — https://mangovoice.com/texting · "Everything your team needs to text professionally." accordion, SMS Messaging panel

## What you get after the call

**Call summary by text** · No — Call reports arrive by email the moment the call ends, and in supported practice management systems they are also written into the patient record; the vendor describes no SMS delivery of the summary.

> delivers a structured Call Report to your team by email the moment the call ends. That summary is also written directly into the patient record in supported practice management systems.
> — https://mangovoice.com/margo · "Hear Margo for yourself" section, body paragraph

**Recordings and transcripts** · Partly — Full transcripts and recording playback with sentiment tracks are available in the Web App, but analysis only happens when call recording is switched on and skips unanswered, internal or hour-plus calls.

> Call Recording must be enabled in order for us to analyze your calls. Depending on your state, patients may need to consent in order to record their calls.
> — https://mangovoice.com/support/call-analytics-and-summaries · Note callout under the page introduction

## What it connects to

**CRM, Zapier and webhooks** · Partly — Call and messaging events are available as real-time webhooks to partner software, and summaries write back into supported PMS records, but there is no self-service Zapier connector or customer-facing API key flow.

> you are interested in receiving real-time call or messaging-related events to create a seamless, immersive experience for your clients
> — https://mangovoice.com/support/getting-started-with-integrations · "Who Is This Article For?" section

**Your trade’s software** · Yes — Mango AI integrates directly with dental and veterinary practice management systems, with per-system support for contact reads, call logging, summaries and voicemail set out in a comparison table.

> Integrate your Patient Management System with Mango Voice like never before and enjoy the benefits of modern AI features. A supported PMS isn't required to receive AI Call Analytics.
> — https://mangovoice.com/support/mango-ai-overview · Introduction above the supported PMS table

## Trying it, starting and leaving

**Free trial or free plan** · Partly — There is no free trial on an existing line; the only free way in is the startup program for practices that have not opened yet, which carries no charges until the open date.

> Free until your open date No charges until you officially open
> — https://mangovoice.com/pricing · "Starting a new practice?" section, first benefit tile

**Sign up without a sales call** · No — Prices are published but buying is not self-service: the AI overview tells practices to contact the sales team to sign up, and the Margo page offers only an upgrade request form or a demo.

> Please contact our Sales team at sales@mangovoice.com or (435) 466-2646 option 2.
> — https://mangovoice.com/support/mango-ai-overview · Q&A section, "How do I sign up?"

**Setup fee** · Yes — Every plan card states a one-time implementation fee is required, but the vendor publishes no amount for it anywhere on the pricing page or the FAQ beneath it.

> Pay annually and get free phones. One-time implementation fee required.
> — https://mangovoice.com/pricing · Footnote under each plan card, including AI Suite

## Which languages it speaks, and how it sounds

**Hear it before you buy** · Yes — The vendor publishes a live demo number and invites buyers to call Margo directly rather than offering only recorded samples, which lets a practice hear the agent before any sales contact.

> The best way to understand what that sounds like is to call her yourself.
> — https://mangovoice.com/margo · "Hear Margo for yourself" section, above the Call Margo Now link to +1 435-216-0321

## Your phone number and where it works

**Keep your number** · Yes — Calls can be forwarded into and out of the platform, including to a cell phone or any US number, and the vendor publishes carrier-by-carrier forwarding guides for the transition period.

> Mango Voice can forward all calls to a cell phone through our mobile app, or you can manually forward to any US number until your connection is restored.
> — https://mangovoice.com/pricing · FAQ, "What happens if my internet goes down?"

**Move your number in** · Yes — Existing numbers port in with a stated two-to-four week timeline and a guided process, and a separate support article covers porting back out to another provider with a Customer Service Record.

> Yes. Number porting typically takes two to four weeks. Our team walks you through the process so nothing gets missed during the transition.
> — https://mangovoice.com/pricing · FAQ, "Can I keep my existing phone numbers?"

**Australia** · Yes — the privacy notice also mentions secondary UK infrastructure and UK/EU GDPR bases, but no page offers Canadian, EU or Australian local numbers.

> Where we process personal data subject to the UK GDPR or EU GDPR (including call data processed through our secondary UK infrastructure)
> — https://mangovoice.com/privacy-policy · Section 11, "What Are Your Privacy Rights?"

## Who it is built for

**Industries it is set up for** · Yes — Mango Voice ships vertical solutions and PMS integrations for dental, optometry, orthodontics, chiropractic, veterinary and primary care practices rather than generic small business templates.

> Mango Voice integrates with practice management systems and patient engagement platforms across dental, optometry, veterinary, chiropractic, orthodontics, and primary care
> — https://mangovoice.com/integrations · "Your software should talk to each other." section body

**HIPAA, with a signed BAA** · Yes — For calls Margo handles, Mango Voice states it acts as the provider's HIPAA business associate and that PHI handling is governed by a business associate agreement with that provider, with no plan restriction named.

> To the extent information we collect or process constitutes PHI, our collection, use, and disclosure of that information is governed by our business associate agreement with the Provider
> — https://mangovoice.com/privacy-policy · Section 3, "Health Information" subsection

**Several locations or numbers** · Partly — Several physical locations can share one PBX with location records for E911, but groups of three or more locations are priced through sales, so per-location cost is not published.

> Groups of three or more locations get dedicated onboarding, a named account manager, and pricing that reflects your scale.
> — https://mangovoice.com/pricing · "Three or more locations? Let's build a plan together." section

## Getting set up and getting help

**Setup help** · Yes — Dedicated onboarding is included on every plan, phones arrive pre-configured for a guided activation session, and the vendor puts most practices fully live within about thirty days.

> Most practices are fully up and running within 30 days. That includes phones arriving, being set up, and numbers porting over.
> — https://mangovoice.com/pricing · FAQ, "How long does switching take?"

**Support** · Partly — Support is reachable by phone, text and email from an in-house team with a claimed sub-two-minute response, but the vendor publishes no support hours or weekend coverage.

> Our support team is in-house, based in St. George, Utah, and responds in under two minutes.
> — https://mangovoice.com/contact · "Already a Mango Voice customer?" section

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent Mango Voice AI Suite (Margo), or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.