# KiwiAgent.ai — AI phone answering for New Zealand small businesses, billed in NZD with NZ numbers included. > Source: Receptionist Index — https://receptionistindex.com/kiwiagent-ai (structured, researched, re-verified) > Facts last verified: 2026-10-15 KiwiAgent.ai is a New Zealand AI phone answering service that answers business calls around the clock, books appointments, takes messages and transfers callers to staff. The team configures each agent from a contact-form inquiry rather than self-serve signup. | Fact | Value | | --- | --- | | Website | https://www.kiwiagent.ai/ | | Price | free, then from NZ$49/month (about $27) billed monthly, NZ$40.83/month (about $23) billed annually | | Free tier | Yes | 30 answered minutes every month on the Free plan, no credit card, no expiry; one concurrent call, 3 knowledge documents, 7-day call retention, a test-only phone number, calls stop at 30 minutes and minutes do not roll over. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — NZ$147 (about $82) a month on Starter for 100 calls of 2.5 minutes (300 billed minutes). Each call is rounded up to the whole minute (3 min for a 2½-minute call). > $49 /month + GST 100 minutes included (≈ 40 calls) then $0.49/min > — https://www.kiwiagent.ai/pricing · Starter plan card, price cell with billing toggle on Monthly **Cost at 500 calls a month** · Yes — NZ$692 (about $388) a month on Business for 500 calls of 2.5 minutes (1500 billed minutes). Each call is rounded up to the whole minute (3 min for a 2½-minute call). > $349 /month + GST 800 minutes included (≈ 320 calls) then $0.49/min > — https://www.kiwiagent.ai/pricing · Business plan card, price cell with billing toggle on Monthly **What it bills by** · Yes — Billing is per answered minute: the vendor meters by the second but rounds each call up to a whole minute, so a 2.5-minute call bills as three minutes, and ringing time is excluded. > We meter by the second and round up to the nearest minute per call. Only actual conversation time counts, ringing and hold time before the AI answers is never billed. > — https://www.kiwiagent.ai/pricing · Pricing FAQ, 'How do minutes and billing work?' **Past your allowance** · Yes — Past the plan allowance every extra minute is a flat NZ$0.49 (about $0.27) plus GST on all paid plans with no tiered penalty rate, while Free-plan calls simply stop at 30 minutes. > Go over your included minutes and every extra minute is a flat $0.49 NZD (about $0.27) + GST, on any paid plan. Most overseas tools charge about NZ$0.68 (about $0.38) and bill it in US dollars. > — https://www.kiwiagent.ai/pricing · Amber 'One simple overage rate' callout under the plan cards **Spam calls not billed** · Partly — Caller screening is advertised as filtering spam before calls reach the owner, but the vendor never says whether screened robocalls still consume included minutes. > Filter spam and identify important callers before they reach you. > — https://www.kiwiagent.ai/use-cases/answering-service · 'More Than Just Voicemail' feature grid, Caller Screening card ## What it does on the call **Books appointments** · Yes — The agent checks the connected calendar during the call and writes the booking in once the caller confirms, rather than texting a booking link, and can also reschedule. > Once the caller confirms, the appointment is added to your calendar instantly > — https://www.kiwiagent.ai/products/appointments · 'How It Works' step 3, Confirm & Book **Transfers to a person** · Yes — Calls can be routed to a team member and the AI briefs that person on who is calling and why before connecting, which is a warm transfer rather than a blind one. > AI briefs your team member on who's calling and why before connecting them. > — https://www.kiwiagent.ai/products/call-transfer · 'How Call Transfer Works' step 3, Warm Handoff **After-hours rules** · Yes — Behavior can differ by time of day, with separate rules for business hours, after hours and weekends, and the vendor states the agent answers through nights, weekends and public holidays. > Set up different transfer rules for business hours, after hours, and weekends. > — https://www.kiwiagent.ai/products/call-transfer · 'Intelligent Call Routing' grid, Time-Based Rules card **Urgent calls escalated** · Partly — Urgent callers are escalated to a mobile or an on-call roster and trade pages cite burst pipes and gas leaks, but the terms state the service is not approved for emergency calls and tell callers to dial 111. > Urgent calls can be escalated to your mobile, others queued for morning. > — https://www.kiwiagent.ai/use-cases/24-7-call-handling · 'Around-the-Clock Coverage' grid, Priority Alerts card **Human receptionists as backup** · No — No vendor-staffed human agents sit behind the AI: when it cannot handle a question it takes a message, offers a transfer to the customer's own team, or promises a callback. > It can take a message, offer to transfer the call to a team member, or let the caller know someone will follow up. You control the escalation rules. > — https://www.kiwiagent.ai/ · Homepage FAQ, 'What happens if the AI can't answer a question?' **Asks your questions** · Yes — The questions asked are yours to set through the knowledge base and escalation rules, and the agent captures caller name, purpose, urgency, callback time, job address and service area to qualify the lead. > AI captures caller name, purpose, urgency, and preferred callback time. > — https://www.kiwiagent.ai/use-cases/answering-service · 'More Than Just Voicemail' grid, Detailed Messages card **Answers about your business** · Yes — Prices, hours and services are answered from documents and FAQs you upload, and the knowledge base can auto-sync from your own website or help center; Free is capped at three documents, Starter fifteen, Pro and above unlimited. > Connect to your website or help center. Knowledge base stays up-to-date automatically. > — https://www.kiwiagent.ai/products/knowledge-base · 'Your Business, AI's Brain' feature grid, Auto-Sync card **Texts your callers** · Partly — The agent sends outbound SMS confirmations, booking reminders and summaries, but no two-way text conversation is documented and the WhatsApp channel is still listed as coming soon. > Send job confirmations and reminders via SMS > — https://www.kiwiagent.ai/industries/plumber · 'What Your AI Agent Can Do' checklist ## What you get after the call **Call summary by text** · Yes — Call messages and summaries are pushed straight after the call by email, SMS or app notification, so an SMS recap does not require a higher plan. > Messages delivered via email, SMS, or app notification immediately. > — https://www.kiwiagent.ai/use-cases/answering-service · 'More Than Just Voicemail' grid, Instant Delivery card **Recordings and transcripts** · Yes — Recordings, full transcripts and summaries are included on every plan, with retention stepping from 7 days on Free to 30 on Starter, 90 on Pro and unlimited on Business. > Call retention 7 days 30 days 90 days Unlimited Unlimited > — https://www.kiwiagent.ai/pricing · Compare Plans table, 'Call retention' row ## What it connects to **Google Calendar** · No — Google Calendar and Outlook are named in prose as live calendar syncs and Cal.com has its own integration page, but Calendly appears only as a logo tile and is absent from the integrations directory. > Connects with Google Calendar and Outlook to see real-time availability. > — https://www.kiwiagent.ai/products/appointments · 'Scheduling That Works 24/7' grid, Calendar Sync card **Outlook** · No — Google Calendar and Outlook are named in prose as live calendar syncs and Cal.com has its own integration page, but Calendly appears only as a logo tile and is absent from the integrations directory. > Connects with Google Calendar and Outlook to see real-time availability. > — https://www.kiwiagent.ai/products/appointments · 'Scheduling That Works 24/7' grid, Calendar Sync card **Calendly** · No — Google Calendar and Outlook are named in prose as live calendar syncs and Cal.com has its own integration page, but Calendly appears only as a logo tile and is absent from the integrations directory. > Connects with Google Calendar and Outlook to see real-time availability. > — https://www.kiwiagent.ai/products/appointments · 'Scheduling That Works 24/7' grid, Calendar Sync card **CRM, Zapier and webhooks** · Yes — Salesforce and HubSpot are live native CRM integrations that log calls and create records, and call data can go elsewhere through Zapier, webhooks or the API on Business and above. > Automatically log calls, create leads, and update records in Salesforce. Keep your sales team informed without manual data entry. > — https://www.kiwiagent.ai/integrations · Integrations directory, Salesforce card **Your trade’s software** · No — No trade or practice software is supported: the eleven listed native integrations cover CRM, scheduling, helpdesk, e-commerce and accounting, with nothing like ServiceTitan, Jobber, Dentrix or Mindbody, leaving webhooks or the API as the only route. > KiwiAgent.ai integrates with the CRMs, calendars, helpdesks, and e-commerce platforms you already use. Connect in minutes. > — https://www.kiwiagent.ai/integrations · Integrations page hero paragraph, above the directory ## Trying it, starting and leaving **Free trial or free plan** · Partly — A standing free plan gives 30 answered minutes every month with no card, but its phone number is marked test only in the comparison table, so putting it on a real business line means a paid plan. > The Free plan gives you 30 minutes of AI call handling every month, forever, with no credit card. > — https://www.kiwiagent.ai/pricing · Pricing FAQ, 'How does the free plan work?' **Card required to start** · No — No card is taken for the free pilot; the vendor repeats 'no credit card' on the homepage, the pricing banner and the FAQ about the free plan. > No credit card, no lock-in. We set your agent up for you and you keep the transcripts. > — https://www.kiwiagent.ai/pricing · 'Start with a free pilot' banner under the plan cards **Sign up without a sales call** · No — There is no self-serve signup: every plan button leads to a contact form, a person calls back within a business day, and the vendor configures the agent before it goes live. > A real person gets in touch within one business day to talk through what you need. > — https://www.kiwiagent.ai/contact · 'What happens next' step 1, We call you back **Setup fee** · No — No one-time setup or onboarding fee on any plan, and the guided white-glove setup is explicitly free rather than a paid service. > There are no setup fees, and setup help is included free. > — https://www.kiwiagent.ai/pricing · Pricing FAQ, 'Is there a long-term contract?' **Contract and cancelling** · Yes — Monthly plans are month to month and cancellable from the dashboard or by email, effective at the end of the billing month; annual plans prepay ten months for twelve and are non-refundable. > No. Monthly plans are month to month and you can cancel anytime. Annual plans simply prepay 10 months for 12 months of service. > — https://www.kiwiagent.ai/pricing · Pricing FAQ, 'Is there a long-term contract?' ## Which languages it speaks, and how it sounds **Choose or clone the voice** · Partly — A library of natural NZ voices is available to all plans, while cloning your own voice from a 30-second recording needs Pro or above and requires explicit consent. > Voice cloning is included on Pro, Business, and Enterprise. Record about 30 seconds of your voice and your agent can answer sounding like you > — https://www.kiwiagent.ai/pricing · Pricing FAQ, 'How does voice cloning work?' **Hear it before you buy** · Yes — You can talk to the demo agent in the browser or have it ring your phone, with industry demo agents for salon, restaurant, plumber, electrician and the vendor's own support line. > Talk to the demo agent right now in your browser, or have it ring your phone. Every plan sounds exactly like this. > — https://www.kiwiagent.ai/pricing · 'Hear it answer before you buy' live demo section ## Your phone number and where it works **Keep your number** · Yes — You keep your existing business number and forward it to the KiwiAgent number, which is the documented go-live step on the industry setup guides. > Forward your business phone to your KiwiAgent number > — https://www.kiwiagent.ai/industries/plumber · 'How It Works' step 3 **Move your number in** · Partly — Inbound porting is not offered, only forwarding plus NZ numbers the vendor supplies; on leaving, keeping a supplied number depends on the carrier and a request before the account closes. > If you want to keep a phone number we provided, contact us before closing your account and we will help where the carrier allows. > — https://www.kiwiagent.ai/terms · Clause 5, Term, cancellation, and refunds **Australia** · Yes — no US, Canadian, UK, EU or Australian numbers are offered, though the booking logic handles Australian caller time zones. > KiwiAgent.ai is built specifically for New Zealand businesses. We support all NZ phone numbers and our AI agents can speak with a natural Kiwi-friendly voice. > — https://www.kiwiagent.ai/ · Homepage FAQ, 'Does KiwiAgent.ai work with New Zealand phone numbers?' ## Who it is built for **Industries it is set up for** · Yes — Five industry agents ship with scripts and knowledge prompts (hair salon, restaurant, plumbing, electrical, customer service), each with a knowledge-base template listing what to supply. > Every business is different. Our AI agents are trained with industry-specific knowledge to handle the calls that matter most to your business. > — https://www.kiwiagent.ai/industries · Industries page hero paragraph **Several locations or numbers** · Partly — One account can answer several numbers and route to the nearest location, but the capacity is tiered: one test number on Free, one on Starter, three on Pro and up to ten on Business, with no published per-location price. > Up to 10 phone numbers > — https://www.kiwiagent.ai/pricing · Business plan card, feature list ## Getting set up and getting help **Setup help** · Yes — Setup is done for you from the contact form (greeting, hours, services, number) at no charge, and the vendor says most businesses are answering calls within a day. > We configure your AI agent with your greeting, services, and business hours. No tech skills needed. > — https://www.kiwiagent.ai/contact · 'What happens next' step 2, We set it up for you **Support** · Partly — Support channel depends on plan: community on Free, email on Starter, priority on Pro, dedicated on Business and 24/7 priority on Enterprise; a phone number and email are published with replies within one business day. > Support Community Email Priority Dedicated 24/7 Priority > — https://www.kiwiagent.ai/pricing · Compare Plans table, Support row ## What changed - 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent KiwiAgent.ai, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.