# IONOS AI Receptionist — AI phone answering from IONOS: answers calls 24/7, books appointments and emails call summaries. > Source: Receptionist Index — https://receptionistindex.com/ionos-ai-receptionist (structured, researched, re-verified) > Facts last verified: 2026-10-15 IONOS AI Receptionist is a hosted AI phone answering service that takes calls on its own number or a forwarded business line, answers from your website content and books appointments. It is sold in three per-call packages alongside IONOS hosting and domain products. | Fact | Value | | --- | --- | | Website | https://www.ionos.co.uk/momentum/ai-receptionist | | Price | from £39/month (about $52) | | Free trial | Partly | Every package includes a one-month free trial, and the purchase is covered by a 30-day money-back guarantee; there is no standing free plan, and whether a card is taken up front is not published. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — £69 (about $91) a month on AI Receptionist Flex Pro for 100 calls of 2.5 minutes. > Only £69 /month (about $91) excl. VAT Cancel anytime 100 calls included, then £0.39 (about $0.52) per call > — https://www.ionos.co.uk/momentum/ai-receptionist · Packages section, Flex Pro package card **Cost at 500 calls a month** · Yes — £99 (about $131) a month on AI Receptionist Unlimited for 500 calls of 2.5 minutes. > Only £99 /month (about $131) excl. VAT Cancel anytime Unlimited calls Unlimited call forwardings > — https://www.ionos.co.uk/momentum/ai-receptionist · Packages section, Unlimited package card **What it bills by** · Yes — Billing is per answered call, not per minute: each package includes a fixed number of calls and prices additional calls individually, with the top package selling unlimited calls as a flat monthly fee. > 30 calls included, then £0.49 (about $0.65) per call > — https://www.ionos.co.uk/momentum/ai-receptionist · Packages section, Flex package card, allowance line **Past your allowance** · Yes — Calls past the allowance keep being answered and are charged per extra call, at a published rate that falls as the package grows; the Unlimited package has no allowance to exceed. > 100 calls included, then £0.39 (about $0.52) per call > — https://www.ionos.co.uk/momentum/ai-receptionist · Packages section, Flex Pro package card, allowance line ## What it does on the call **Books appointments** · Partly — The assistant checks real availability and writes the booking into the linked calendar during the call, but the calendar section is only shown on the Flex Pro and Unlimited packages, not on entry-level Flex. > If you are using only AI Receptionist under the AI Receptionist Flex or AI Receptionist S packages, the appointment booking section will not be displayed. > — https://www.ionos.co.uk/help/ai/ai-frontdesk/appointment-booking-and-integrations/ai-frontdesk-setting-up-appointment-booking-with-google-calendar-or-microsoft-365/ · Note box below the Requirements list **Transfers to a person** · Partly — You save contacts with phone numbers and describe in plain language when a call should be put through, so transfers happen, but no warm handover or spoken briefing of the person receiving the call is documented. > To ensure they put callers through to the right person in such cases, save your points of contact as contacts and describe in your own words when a call should be forwarded > — https://www.ionos.co.uk/help/ai/ai-frontdesk/availability-and-publishing/ai-frontdesk-managing-escalated-call-forwarding-and-contacts/ · Introduction, first paragraph **After-hours rules** · Partly — The assistant answers around the clock, and business hours only restrict when appointments may be booked; the vendor documents no separate after-hours script or distinct after-hours handling. > Opening hours define the time slot during which appointments can be booked. Your assistant will only book appointments within this time slot. > — https://www.ionos.co.uk/help/ai/ai-frontdesk/appointment-booking-and-integrations/ai-frontdesk-setting-up-appointment-booking-with-google-calendar-or-microsoft-365/ · Set opening hours section, first paragraph **Urgent calls escalated** · Yes — The vendor states the assistant recognizes emergency trigger phrases and routes those calls straight to a designated emergency line or notifies you, while routine calls continue to be handled by the AI. > the system detects key trigger phrases — such as "emergency," "water damage," or "acute pain" — and routes calls immediately according to your custom preferences. > — https://www.ionos.com/momentum/ai-receptionist · FAQ, "Can the AI Receptionist differentiate between routine inquiries and urgent emergencies?" **Human receptionists as backup** · No — There is no human answering team behind the AI: the vendor's own account of unanswerable questions offers only forwarding to one of your own contacts or an emailed summary for you to follow up. > If an inquiry requires personal attention, the call can be routed to the appropriate contact. Otherwise, the system records a detailed call summary and sends it to you by email > — https://www.ionos.co.uk/momentum/ai-receptionist · FAQ, "How does the AI handle questions it cannot answer?" **Asks your questions** · Yes — You define named inquiries with your own fields and mark each field required or optional, so the assistant always collects the details you need from a new caller before ending the call. > For each inquiry, you specify which topic the assistant should recognise and what details it should request from your customers. > — https://www.ionos.co.uk/help/ai/ai-frontdesk/knowledge-and-behaviour/ai-frontdesk-setting-up-inquiries/ · Introduction, second paragraph **Answers about your business** · Yes — It is trained from your public website in two to three minutes, and the extracted topics can then be edited or extended by hand, so prices, hours and services come from your own content. > Your assistant automatically learns this information from your website; you can then add to, edit, or delete it at any time. > — https://www.ionos.co.uk/help/ai/ai-frontdesk/knowledge-and-behaviour/ai-frontdesk-storing-and-managing-company-knowledge/ · Introduction, second paragraph ## What you get after the call **Call summary by text** · Partly — Every call produces an email summary with the caller's number, subject line and what was wanted, and the same conversations are kept in the dashboard, but no SMS notification is offered. > After every call, your assistant sends a summary by email – including the subject line, a summary of the call, and for incoming calls, the caller’s phone number. > — https://www.ionos.co.uk/help/ai/ai-frontdesk/summaries-and-notifications/ai-frontdesk-setting-up-email-summaries/ · Introduction, first sentence **Recordings and transcripts** · No — You cannot listen back or read a transcript: the vendor states calls are never recorded and that transcripts are deleted once the summary is sent, leaving only the text summary and metadata. > Calls are not recorded. The caller’s consent to being recorded is therefore not required. > — https://www.ionos.co.uk/help/ai/ai-frontdesk/privacy-and-legal-information/ai-frontdesk-an-overview-of-data-protection-and-data-processing/ · "Are calls recorded?" section ## What it connects to **Google Calendar** · Yes — Google Calendar, Microsoft 365/Outlook, Cal.com and Calendly all book directly during the call, but only one tool can be linked at a time and the feature needs Flex Pro or Unlimited. > Link Google Calendar, Outlook, Cal.com or Calendly to your AI Receptionist. It suggests available slots and books them directly during the call. > — https://www.ionos.co.uk/momentum/ai-receptionist · "Connect your calendar and skip manual bookings" feature block **Outlook** · Yes — Google Calendar, Microsoft 365/Outlook, Cal.com and Calendly all book directly during the call, but only one tool can be linked at a time and the feature needs Flex Pro or Unlimited. > Link Google Calendar, Outlook, Cal.com or Calendly to your AI Receptionist. It suggests available slots and books them directly during the call. > — https://www.ionos.co.uk/momentum/ai-receptionist · "Connect your calendar and skip manual bookings" feature block **Calendly** · Yes — Google Calendar, Microsoft 365/Outlook, Cal.com and Calendly all book directly during the call, but only one tool can be linked at a time and the feature needs Flex Pro or Unlimited. > Link Google Calendar, Outlook, Cal.com or Calendly to your AI Receptionist. It suggests available slots and books them directly during the call. > — https://www.ionos.co.uk/momentum/ai-receptionist · "Connect your calendar and skip manual bookings" feature block **CRM, Zapier and webhooks** · Partly — CRM and ticketing systems are reached through self-built REST API integrations that require the Unlimited package and REST knowledge; no ready-made CRM connector or Zapier app is documented. > API integrations allow you to connect third-party systems such as CRM, calendar, or ticketing systems to your assistant via their REST interfaces. > — https://www.ionos.co.uk/help/ai/ai-frontdesk/appointment-booking-and-integrations/ai-frontdesk-setting-up-api-integrations/ · Introduction, second paragraph; Requirements box names AI Receptionist Unlimited ## Trying it, starting and leaving **Free trial or free plan** · Partly — Every package comes with a free first month, so the service can answer your real forwarded line before you pay, and there is a public demo number plus free in-dashboard test calls. > 1 month free trial > — https://www.ionos.co.uk/momentum/ai-receptionist · Packages section, "All packages include:" list **Sign up without a sales call** · Yes — Each package is bought online from the product page with an Add to basket button, and the guided wizard configures the assistant without a sales call or any technical skills. > The AI call agent is designed for intuitive use, allowing you to set up your AI phone answering service in just a few minutes without any IT skills. > — https://www.ionos.co.uk/momentum/ai-receptionist · FAQ, "Is technical knowledge required to set up the service?" **Setup fee** · No — The package cards publish only a recurring monthly fee plus per-call overage, and the vendor states its pricing carries no hidden fees, so no one-time setup or onboarding charge applies. > IONOS provides complete pricing transparency with no hidden fees. > — https://www.ionos.com/momentum/ai-receptionist · FAQ, "Which plan fits my business and how flexible is the contract?" **Contract and cancelling** · Yes — All three packages are month-to-month with cancellation any time, backed by a 30-day money-back guarantee, and packages can be upgraded or downgraded in the account at any point. > Start commitment-free with our 30-day money-back guarantee. > — https://www.ionos.co.uk/momentum/ai-receptionist · Packages section, line above the package cards; each card also reads "Cancel anytime" ## Which languages it speaks, and how it sounds **Choose or clone the voice** · Partly — You choose from a fixed voice list filtered by gender and accent, with adjustable speaking speed and tone, but nothing on the site offers cloning your own or a staff member's voice. > Choose from up to 10 voices and set the tone, formal or friendly. > — https://www.ionos.co.uk/momentum/ai-receptionist · "Sounds human, not like a machine" feature block **Hear it before you buy** · Yes — A public UK demo number connects a caller straight to the live AI receptionist at no cost, and once subscribed, in-dashboard browser test calls are free as well. > Call now for free and speak directly with the AI Receptionist. > — https://www.ionos.co.uk/momentum/ai-receptionist · "Try the IONOS AI Receptionist, live over the phone" section, above the 02046 520 410 number ## Your phone number and where it works **Keep your number** · Yes — You keep your business number and divert it to the assistant's own number, either for all calls or only when unanswered after a ring delay you set, from a mobile or a landline system. > Keep your existing number. Just forward it to the AI Receptionist in a few clicks. No need to change providers. > — https://www.ionos.co.uk/momentum/ai-receptionist · "Ready in under 15 minutes" steps, "Set up call forwarding" step **Australia** · Yes — no page establishes Canadian, EU-local or Australian numbers for this product. > All prices exclude VAT charged at 20%. VAT may be subject to change depending on your country of residence. > — https://www.ionos.co.uk/momentum/ai-receptionist · Packages section, price footnote; US site lists the same packages in USD ## Who it is built for **Several locations or numbers** · Partly — One account can hold several assistants, but each extra number is a separate contract billed as its own package rather than extra locations inside one subscription. > using this button, you will order an additional, separate contract rather than extending your existing one. This will set up this contract separately > — https://www.ionos.co.uk/help/ai/ai-frontdesk/rates-and-contracts/ai-frontdesk-adding-additional-products-or-changing-your-package/ · "Order additional products through your IONOS account", Please Note box on the Add assistant button ## Getting set up and getting help **Setup help** · Partly — Setup is self-serve through a four-step wizard the vendor times at under fifteen minutes, with a personal consultant available after ordering; no done-for-you build is offered. > Once you've placed your order, your personal consultant is also on hand, someone who knows you and gives expert advice whenever you need it. > — https://www.ionos.co.uk/momentum/ai-receptionist · "Your personal consultant" section; the steps block is headed "Ready in under 15 minutes" **Support** · Yes — IONOS advertises round-the-clock support reachable by phone, chat and email for all customers, plus a named personal consultant once a contract is placed. > Technical questions? Our award-winning experts are always available to help by phone, chat or email. > — https://www.ionos.co.uk/momentum/ai-receptionist · "24/7 expert support" section ## What changed - 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent IONOS AI Receptionist, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.