# Hooroo.ai — Australian AI receptionist that answers calls, texts and web chat, with quoting and invoicing built in. > Source: Receptionist Index — https://receptionistindex.com/hooroo-ai (structured, researched, re-verified) > Facts last verified: 2026-10-15 Hooroo.ai is an Australian AI receptionist that answers calls, texts and website chat in an Australian voice, books jobs and takes quote requests. The same app then runs the work: quotes, scheduling, invoices, jobs and timesheets. | Fact | Value | | --- | --- | | Website | https://www.hooroo.ai/ | | Price | from A$149/month (about $103) billed monthly, A$119.17/month (about $82) billed annually | | Free trial | Partly | Setup and in-browser test calls are free without a card (30 test minutes, 100 test messages). Real calls are free for 7 days only, and that trial starts when you pick a plan and add a card; the card is charged on day 7. No standing free plan. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — A$179 (about $124) a month on Pro for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is A$189 (about $131). Includes required fees: phone number A$0. > $149 a month > — https://www.hooroo.ai/pricing · Pro plan card, price with billing toggle on Monthly **Cost at 500 calls a month** · Yes — A$379 (about $262) a month on Pro for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is A$429 (about $296). Includes required fees: phone number A$0. > $149 a month > — https://www.hooroo.ai/pricing · Pro plan card, price with billing toggle on Monthly **What it bills by** · Yes — Billed as a flat monthly fee per business that includes a pool of receptionist minutes, outbound texts and user seats, with per-minute overage after that. > Each month | Pro, $149 | Complete, $249 | Receptionist minutes | 100, then $0.20 a minute | 200, then $0.18 a minute | > — https://www.hooroo.ai/docs/account/plan-and-usage · Plan, minutes, texts and billing — What's in it table **Past your allowance** · Yes — Calls keep being answered past the allowance and extra minutes are billed at the plan rate, with usage emails at 80% and 100%; outbound texts, by contrast, pause at twice the allowance unless overage is enabled. > Minutes never stop. A receptionist that stops answering the phone is worse than a bigger bill, so calls keep being answered past your allowance and the extra is billed at the end of the period. > — https://www.hooroo.ai/docs/account/plan-and-usage · Going over section **Spam calls not billed** · Partly — Every call is classified and sales calls can be ended on the spot, but the vendor does not say spam calls are excluded from the minute allowance, and flagged calls still land in the inbox. > End the call. It recognises the pitch, says you're not interested, and hangs up. It doesn't take a message. > — https://www.hooroo.ai/docs/receptionist/manner · Spam section ## What it does on the call **Books appointments** · Yes — It reads real availability, offers three spread times on the chosen day and books the slot for the service's length, then texts the caller a confirmation. > Offers real free times from your calendar and books the customer in. > — https://www.hooroo.ai/docs/receptionist/outcomes · Book an appointment section **Transfers to a person** · Yes — Transfers go to a named team member or any number with per-rule hours, and you write what the receptionist says to the caller first; no warm briefing of the person receiving the call is documented. > Puts the caller through to a real person. Phone only. > — https://www.hooroo.ai/docs/receptionist/outcomes · Call transfer section **After-hours rules** · Yes — Separate schedules for outside business hours, chosen weekdays and date ranges change the greeting, answers and transfer rules, and the receptionist answers day and night. > Answers your calls, texts and website chat, day and night. > — https://www.hooroo.ai/ · What you get — AI receptionist card **Urgent calls escalated** · Yes — You define urgency in your own words per scenario, and named team members get an immediate text and email even when their notification settings are off. > Texts and emails the people you name, immediately, even if their notification settings are off. > — https://www.hooroo.ai/docs/receptionist/outcomes · Send an alert section **Human receptionists as backup** · No — Hooroo supplies no human answering agents of its own; calls the AI cannot handle are transferred to your own staff or an on-call number, or left as a message in the inbox. > Send it to a team member (it uses the number on their team record) or type a number directly, like a partner business or an on-call line. > — https://www.hooroo.ai/docs/receptionist/outcomes · Call transfer section **Asks your questions** · Yes — Name and number are always taken and you can add your own questions per scenario, and scenarios are written in plain English to qualify what each caller wants. > Name and number are collected anyway. Add questions if you need more, like the suburb or whether they're an existing customer. > — https://www.hooroo.ai/docs/receptionist/outcomes · Take a message section **Answers about your business** · Yes — It is drafted from your website at signup and answers from your FAQs, business details and price list, though on the beta Natural model uploaded documents and web pages are not read yet. > Add a question and its answer and the receptionist will use it when someone asks something close. > — https://www.hooroo.ai/docs/receptionist/faqs · Questions and answers section **Texts your callers** · Yes — The same receptionist answers inbound texts with the same scenarios, texts links mid-call, and sends a missed-call text-back that continues the conversation in writing. > Switch texting on and customers can text your Hooroo mobile and get real answers. Same scenarios, same FAQs, same business details as the phone. > — https://www.hooroo.ai/docs/receptionist/texts · Texting section ## What you get after the call **Call summary by text** · Yes — Per-person notification settings give a short text with the gist of each call as well as email summaries, filtered to all calls or customer calls only. > A short text with the gist of the call, for when you're on the tools and not reading email. Australian mobile only. > — https://www.hooroo.ai/docs/automations/notifications · Text summaries section **Recordings and transcripts** · Yes — Opening a call in the inbox gives the recording, the full transcript and a short written summary, and the transcript can also be attached to email summaries. > For a call you get the recording, the transcript and the summary. > — https://www.hooroo.ai/docs/inbox/inbox · Opening one section ## What it connects to **Google Calendar** · Yes — Google Calendar connects two ways so the receptionist avoids busy time, but the vendor's integration pages name no Outlook, Microsoft 365 or Calendly support. > Connect your own Google Calendar and Hooroo works around it. The receptionist won't offer a time you're busy, your busy time shows on the schedule, your appointments show up on your calendar > — https://www.hooroo.ai/docs/jobs/google-calendar · Google Calendar section **Outlook** · Yes — Google Calendar connects two ways so the receptionist avoids busy time, but the vendor's integration pages name no Outlook, Microsoft 365 or Calendly support. > Connect your own Google Calendar and Hooroo works around it. The receptionist won't offer a time you're busy, your busy time shows on the schedule, your appointments show up on your calendar > — https://www.hooroo.ai/docs/jobs/google-calendar · Google Calendar section **Calendly** · Yes — Google Calendar connects two ways so the receptionist avoids busy time, but the vendor's integration pages name no Outlook, Microsoft 365 or Calendly support. > Connect your own Google Calendar and Hooroo works around it. The receptionist won't offer a time you're busy, your busy time shows on the schedule, your appointments show up on your calendar > — https://www.hooroo.ai/docs/jobs/google-calendar · Google Calendar section **CRM, Zapier and webhooks** · Partly — No native CRM integration is named; call, inquiry, appointment and invoice data reaches a CRM through webhooks, Zapier or the REST API instead. > A webhook sends each call to another system as it happens, and can send appointments, quotes, invoices and job changes too. Log calls to your CRM, post them into a Slack channel, add a row to a spreadsheet. > — https://www.hooroo.ai/docs/automations/webhooks · Webhooks intro **Your trade’s software** · No — The vendor's own answer about connecting other systems names only Xero, Zapier, the API, webhooks and MCP; trade platforms such as ServiceM8, Tradify, Fergus and AroFlo are offered as one-time data migrations, not live integrations. > Send us an export from whatever you're on now, including a spreadsheet, and we'll bring your customers, their sites and your price list across, checked and ready to quote from. > — https://www.hooroo.ai/ · FAQ, 'I'm already on ServiceM8 or Tradify. How hard is it to move?' ## Trying it, starting and leaving **Free trial or free plan** · Partly — Setup and in-browser test calls cost nothing without a card, and once the number is issued there are seven days of real customer calls with no charge. > 7 days of your receptionist answering real calls. > — https://www.hooroo.ai/docs/account/plan-and-usage · Your free trial section **Card required to start** · Yes — No card is needed to set up and test in the browser, but getting the receptionist its number — which starts the seven-day trial of real calls — requires picking a plan and adding a card. > You pick a plan and add a card. Your 7-day free trial starts, and nothing is charged until it ends. > — https://www.hooroo.ai/docs/getting-started/testing-and-going-live · Getting its number — bullet list **Sign up without a sales call** · Yes — Signup is self-serve from a website address, the receptionist drafts itself and most businesses finish in under half an hour; a demo call is offered but not required. > Most people are done in under half an hour. There's no setup fee, and if you'd rather we did the lot for you, we will. > — https://www.hooroo.ai/ · Setting it up section **Setup fee** · No — There is no setup or onboarding fee: concierge onboarding and migration of customers, sites and price list off another system are both free. > No setup fee, no onboarding fee and no minimum term. > — https://www.hooroo.ai/ · FAQ, 'I'm already on ServiceM8 or Tradify. How hard is it to move?' **Contract and cancelling** · Yes — Billing is month to month with no lock-in and self-serve cancellation in the app; paying yearly is optional for 20% off and still cancellable, with access until the year ends. > AUD, GST included. No lock-in, cancel any time. > — https://www.hooroo.ai/pricing · Pro plan card, under the price ## Which languages it speaks, and how it sounds **Choose or clone the voice** · Partly — You pick from a set of Australian voices (two dedicated ones on the beta Natural model) and can paste an ElevenLabs voice ID, but the vendor says custom voices are untested on real phone lines. > We haven't tested custom voices on real phone lines, so we can't promise one will work or sound right. > — https://www.hooroo.ai/docs/receptionist/manner · Your own ElevenLabs voice section **Hear it before you buy** · Partly — You can ring your own configured receptionist in the browser as often as you like before going live, and book a demo call, but no public demo number or recorded sample calls are published. > Test call connects you to your receptionist through your computer's microphone. It's the real agent with your real setup > — https://www.hooroo.ai/docs/getting-started/testing-and-going-live · Test call section ## Your phone number and where it works **Keep your number** · Yes — You keep your existing number and divert to the Australian mobile Hooroo issues, either all calls or only unanswered ones, with carrier-specific codes shown and the divert checked. > You keep the number you have. Hooroo gives you an Australian mobile, and you forward calls to it from your existing phone, either all the time or only the ones you don't pick up. > — https://www.hooroo.ai/ · FAQ, 'Do I need a new phone number?' **Australia** · Yes — Sold only to Australian businesses: the receptionist's number is an Australian mobile, texting works only to Australian mobiles, and pricing is AUD with GST, with no US, Canadian, UK or EU offering named. > Built in Australia for Australian businesses. Your number is an Australian mobile, the receptionist sounds like it's from here, and prices are in dollars with GST included. > — https://www.hooroo.ai/ · FAQ, 'Is it Australian?' ## Who it is built for **Industries it is set up for** · Partly — Trade-specific pages and example scenarios cover electricians, plumbers, HVAC, builders, cleaning, removalists, lawn care, pest control and locksmiths, but the setup is drafted from your own website rather than from shipped templates. > One to ten people, quoting work, booking it in and invoicing it. Your customers ring to ask what something costs or to get someone out > — https://www.hooroo.ai/ · Who it's for section **Several locations or numbers** · Partly — One login can hold several businesses, but each takes its own plan, number and bill and shares nothing; pooled minutes across locations are quote-only Enterprise. > One login can hold several businesses. Each has its own receptionist, its own number, its own customers and its own bill. > — https://www.hooroo.ai/docs/account/businesses · Running more than one business intro ## Getting set up and getting help **Setup help** · Yes — The receptionist drafts itself from your website and most businesses finish in about half an hour; free concierge onboarding and free migration are offered, and it answers once you divert your calls. > If you'd rather not, get on a call with us and we'll build it with you, test it, and hand it back ready to go live. > — https://www.hooroo.ai/ · Free concierge onboarding card **Support** · Partly — In-app chat on every page is answered first by an AI assistant that hands off to a Hooroo person on request, plus email; no phone support or published support hours for Pro and Complete, with 'a person to call' reserved for Enterprise. > Our AI assistant answers first, usually within a few minutes, and its replies are marked AI so you always know. > — https://www.hooroo.ai/docs/account/help · Who answers section ## What changed - 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent Hooroo.ai, or anything here is wrong or out of date, send a correction with a source. 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