# Go Answer AI Receptionist — 24/7 AI phone receptionist from a 30-year answering service, with live agents on standby.

> Source: Receptionist Index — https://receptionistindex.com/go-answer (structured, researched, re-verified)
> Facts last verified: 2026-10-15

Go Answer AI Receptionist is a voice agent that answers a small business's calls around the clock, screens and qualifies callers, takes messages and routes or transfers them. It is sold in monthly minute bundles by Go Answer's live answering service, whose human agents stay on standby.

| Fact | Value |
| --- | --- |
| Website | https://www.goanswer.io/ |
| Price | from $95/month |
| Free trial | Partly |

14-day free trial including up to 500 minutes; a credit card is required up front and the selected plan activates automatically when the trial ends. All plans also carry a 30-day money-back guarantee.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $237.50 a month on AI Receptionist 100 for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $270.

> AI Receptionist 100 ... 100 Minutes $95 /month Overage: $0.95/min
> — https://www.goanswer.io/ai-receptionist/pricing · Plan cards, AI Receptionist 100 price cell

**Cost at 500 calls a month** · Yes — $1000 a month on AI Receptionist 1000 for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $1200.

> AI Receptionist 1000 ... 1000 Minutes $800 /month Overage: $0.80/min
> — https://www.goanswer.io/ai-receptionist/pricing · Plan cards, AI Receptionist 1000 price cell

**What it bills by** · Yes — Billing is per minute of AI receptionist time: each plan bundles a monthly minute allowance and prices extra minutes individually, so cost tracks talk time rather than call count.

> Perfect for entrepreneurs and small businesses — includes 100 minutes of AI receptionist time per month
> — https://www.goanswer.io/ai-receptionist/pricing · Plan cards, AI Receptionist 100 card description

**Past your allowance** · Yes — Calls keep being answered past the allowance and extra minutes are billed at a published per-minute rate that falls as the plan gets larger, from $0.95 down to $0.80.

> Overage: $0.95/min
> — https://www.goanswer.io/ai-receptionist/pricing · Plan cards, AI Receptionist 100 overage line

**Spam calls not billed** · Yes — Spam blocking is listed among the inclusions on every AI receptionist plan, and the unknown-caller playbook is explicitly designed to avoid spending time on solicitations.

> Take a message and avoid wasting time on solicitations and spam.
> — https://www.goanswer.io/services/ai-receptionist · Personalized call playbooks section, Unknown callers card

## What it does on the call

**Books appointments** · Partly — The vendor says the AI handles booking flows and syncs meetings to a calendar, but qualifies it as simple flows and basic calendar requests rather than full in-call scheduling for any calendar.

> Appointment Scheduling Handles simple booking flows and basic calendar requests.
> — https://www.goanswer.io/ai-receptionist/pricing · All Features section, Included features, Appointment Scheduling entry

**Transfers to a person** · Partly — Transfers to a human are part of the product, and the vendor names warm transfers, but hedges them with "where applicable" rather than promising a briefed handoff on every call.

> Call routing and warm transfers (where applicable)
> — https://www.goanswer.io/ai-receptionist/pricing · FAQ, "What types of calls can the AI handle?" bullet list

**After-hours rules** · Partly — Round-the-clock answering is explicit and after-hours coverage is a named use case, but the vendor never states that the AI can follow a different script or routing rule outside business hours.

> After-hours, overflow, and high-volume call coverage
> — https://www.goanswer.io/ai-receptionist/pricing · FAQ, "What types of calls can the AI handle?" bullet list

**Urgent calls escalated** · Partly — You can force named callers past the AI straight to a person, which covers VIP and on-call routing, but the vendor does not claim the AI detects an emergency by itself.

> Set up AI bypass rules for certain numbers or callers (e.g., VIPs always go straight to a human or a direct line)
> — https://www.goanswer.io/ai-receptionist/pricing · FAQ, "How customizable is the AI receptionist?" bullet list

**Human receptionists as backup** · Yes — Go Answer's own 24/7 contact-center staff sit behind the AI on every plan, and the vendor recommends layering live agents in for complex, emotional or sensitive calls.

> Every AI receptionist plan includes our 24/7 live agents on standby.
> — https://www.goanswer.io/services/ai-receptionist · Pricing section heading above the plan cards

**Asks your questions** · Yes — You design the intake flow yourself, choosing which caller details are captured and setting rules that flag or route high-value leads, on every published plan.

> Design custom intake flows, choose what data to capture, and set rules to qualify and flag high-value leads.
> — https://www.goanswer.io/ai-receptionist/pricing · All Features section, Custom Call Flows & Lead Qualification entry

**Answers about your business** · Partly — The AI answers common questions from a custom FAQ set you supply, but the vendor never claims it ingests your website or a price list to answer from automatically.

> FAQ Responses Answers your most common questions using your custom FAQ set.
> — https://www.goanswer.io/ai-receptionist/pricing · All Features section, Included features, FAQ Responses entry

**Texts your callers** · Partly — Outbound follow-up texts can be triggered by call outcome, but the vendor describes no inbound text handling or two-way SMS conversation with the caller.

> Set up follow-up messages (like SMS or email summaries) based on call outcomes
> — https://www.goanswer.io/ai-receptionist/pricing · FAQ, "How customizable is the AI receptionist?" bullet list

## What you get after the call

**Call summary by text** · Yes — Caller details are captured and the resulting summary is delivered by SMS as well as email, with the same information also visible in the web dashboard.

> Message Taking & Delivery Captures caller details and sends summaries via email or SMS.
> — https://www.goanswer.io/ai-receptionist/pricing · All Features section, Included features, Message Taking & Delivery entry

**Recordings and transcripts** · Yes — Both the audio and a full written transcript are included on every AI plan, and the dashboard is where you review call logs and transcripts.

> Call Recordings & Transcripts
> — https://www.goanswer.io/services/ai-receptionist · "All plans include" checklist under the plan cards

## What it connects to

**CRM, Zapier and webhooks** · Partly — CRM sync of callers and leads is included on all AI plans, but the vendor hedges it with "where supported" and names no CRM in prose, so coverage depends on your system.

> CRM Integration Syncs caller data and leads directly into your CRM (where supported).
> — https://www.goanswer.io/ai-receptionist/pricing · All Features section, Included features, CRM Integration entry

## Trying it, starting and leaving

**Free trial or free plan** · Partly — You can run the AI on your real line for fourteen days at no charge, capped at 500 minutes, but there is no standing free plan once that window closes.

> Start with a 14-day free trial — includes up to 500 minutes
> — https://www.goanswer.io/ai-receptionist/pricing · Banner above the plan cards

**Card required to start** · Yes — A credit card must be entered to begin the trial; the vendor says no charge lands until the trial ends and the chosen plan then activates automatically.

> Your credit card is required to start the trial, but you won't be charged until the trial ends.
> — https://www.goanswer.io/ai-receptionist/pricing · FAQ, "Is there a free trial?" answer

**Sign up without a sales call** · Yes — Plans are bought online through a two-step signup of business details then payment, with no demo call required and the vendor claiming a few minutes to configure.

> Create your AI receptionist in a few minutes. Try it for 14 days risk free.
> — https://www.goanswer.io/services/ai-receptionist · "Get set up in minutes" closing section

**Setup fee** · No — No one-time onboarding charge: white-glove setup is bundled into every AI plan, and the pricing page states there are no hidden fees beyond the monthly plan.

> Free White-Glove Setup
> — https://www.goanswer.io/services/ai-receptionist · "All plans include" checklist under the plan cards

**Contract and cancelling** · Yes — Billing is month to month with no minimum term, plan changes or cancellation allowed at any time, and a 30-day money-back guarantee on all plans.

> No. Our AI receptionist service is month-to-month. You can change plans or cancel at any time.
> — https://www.goanswer.io/ai-receptionist/pricing · FAQ, "Is there a minimum contract term?" answer

## Which languages it speaks, and how it sounds

**Choose or clone the voice** · Partly — You pick from a library of prebuilt AI voices and tune the tone and wording to your brand; nothing on the site offers cloning your own or a staff member's voice.

> Custom Voice & Personality Choose from AI voices and tune tone to match your brand.
> — https://www.goanswer.io/ai-receptionist/pricing · All Features section, Included features, Custom Voice & Personality entry

**Hear it before you buy** · Partly — The product page plays recorded samples of five named AI voices, but the published phone number is the sales line and no AI demo number is advertised.

> Set the right tone for every call with a voice that matches your brand
> — https://www.goanswer.io/services/ai-receptionist · Product features section, heading above the voice samples

## Your phone number and where it works

**Keep your number** · Yes — You keep your existing phone setup and forward calls to the number Go Answer provides; the vendor says no special equipment is needed at your end.

> You simply forward your calls to the AI receptionist number, and it takes over from there.
> — https://www.goanswer.io/ai-receptionist/pricing · FAQ, "Do I need any special equipment?" answer

## Who it is built for

**Industries it is set up for** · Yes — The AI product page ships worked call flows per trade and walks through home services, law firm and IT services scenarios as adaptable playbooks.

> Our AI Receptionist adapts seamlessly to your industry and use cases — helping you serve both new leads and loyal clients with personalized call flows.
> — https://www.goanswer.io/services/ai-receptionist · "Tailored AI solutions for your industry" section intro

## Getting set up and getting help

**Setup help** · Yes — Onboarding is done for you at no extra cost and the vendor claims the receptionist is live in minutes, with your configuration preserved after the trial.

> No special equipment is required. Our AI receptionist works with your existing phone setup... Setup only takes a few minutes.
> — https://www.goanswer.io/ai-receptionist/pricing · FAQ, "Do I need any special equipment?" answer

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price

## Corrections

If you represent Go Answer AI Receptionist, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.