# fonio.ai — AI phone assistant that answers calls 24/7, books appointments and writes callers into your tools. > Source: Receptionist Index — https://receptionistindex.com/fonio-ai (structured, researched, re-verified) > Facts last verified: 2026-10-15 fonio.ai is a European AI phone assistant that answers a business's incoming calls around the clock, books appointments in a connected calendar and passes caller details into CRMs and spreadsheets. It is sold self-serve in per-minute plans, with GDPR terms and EU hosting. | Fact | Value | | --- | --- | | Website | https://www.fonio.ai/en/ | | Price | from €119/month (about $133) billed monthly, €99/month (about $111) billed annually | | Free trial | Partly | 14-day free trial of the paid AI Phone Assistant plans, advertised as 'Try 14 days free'; a no-signup demo also has the AI call a number you enter. No standing free plan, and the vendor does not say whether a card is required. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — €119 (about $133) a month on Solo for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is €119 (about $133). > Solo Suitable for 1–20 calls/day € 119 (about $133) 99 Save €20 (about $22) Per month , billed yearly > — https://www.fonio.ai/en/pricing/ · AI Phone Assistant plan cards, Solo card price cell **Cost at 500 calls a month** · Yes — €164 (about $184) a month on Solo for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is €194 (about $217). > Solo Suitable for 1–20 calls/day € 119 (about $133) 99 Save €20 (about $22) Per month , billed yearly > — https://www.fonio.ai/en/pricing/ · AI Phone Assistant plan cards, Solo card price cell **What it bills by** · Yes — Plans are sold as a monthly fee with a pooled minute allowance, and the vendor prints the resulting per-minute rate on each plan card, so calls are billed by the minute rather than per call. > 1,000 minutes equals €0.12/minute (about $0.13) > — https://www.fonio.ai/en/pricing/ · AI Phone Assistant plan cards, Solo card 'Included' list **Past your allowance** · Partly — Past the included minutes the vendor auto-adds 100-minute packages at a published price, but only if the account has 'Allow overage' switched on; with it off, further paid calls cannot start. > Once the included minutes are used up, 100-minute packages (€15 (about $17)) are automatically added. Valid for the current billing period. > — https://www.fonio.ai/en/pricing/ · Compare AI Phone Assistant plans table, Add-ons row 'Additional minutes' ## What it does on the call **Books appointments** · Yes — The assistant checks real availability in a connected Google or Microsoft calendar and writes the appointment during the call, rather than only texting a booking link. > With the fonio scheduler, your assistant can check free slots, book appointments and send booking links. > — https://fonio.info/en/actions/appointments · Set up the scheduler, introduction paragraph **Transfers to a person** · Partly — Transfers are blind by default, handed straight to a number, SIP URI or team member with no briefing; a warm transfer with a consultation first requires the vendor's own PBX product. > A consultation before the handover or a note before the handover, also known as a warm transfer, is currently only possible with our PBX. > — https://fonio.info/en/actions/call-transfer · Transfer Call, 'Please note' callout under 'How transfers work in fonio' **After-hours rules** · Yes — Business hours are stored for the company and each transfer and each SMS can be set to run always, only inside or only outside those hours, while the assistant itself answers around the clock. > Set when the transfer should be active: Always Only during opening hours Only outside opening hours > — https://fonio.info/en/actions/call-transfer · Transfer Call, step 4 'Choose availability' **Urgent calls escalated** · Partly — The vendor says the assistant recognizes urgent medical requests and flags them, and an SMS action can alert fixed internal numbers, but escalation is something you configure in conditions rather than a shipped on-call rota. > The AI Phone Assistant talks to every caller directly, recognizes when a request is urgent, and flags it as a priority so your team can respond right away. > — https://www.fonio.ai/en/ai-phone-assistant/ai-phone-assistant-doctors/ · 'What can the AI Phone Assistant do for doctor's offices?', 'Recognizes medical emergencies' **Human receptionists as backup** · No — There is no staffed answering service behind the AI: when the assistant cannot help, the documented fallback is a transfer to the customer's own phone number, SIP destination or team member, or a callback request. > How your assistant transfers a call to you or a member of your team > — https://fonio.info/en/actions/call-transfer · Transfer Call, page subtitle **Asks your questions** · Yes — You write the assistant's prompt and rules yourself, and structured fields such as name and concern can be pulled out of the conversation through variable extraction on every plan. > Variable extraction Extract structured fields from the call (e.g., name, concern). > — https://www.fonio.ai/en/pricing/ · Compare AI Phone Assistant plans table, 'Call Control & API' section **Answers about your business** · Yes — A knowledge base holds question-and-answer entries, uploaded PDFs, company information and live access to your website, so the assistant answers prices, hours and services from your own material. > Area What you add there What it is for Information Question and answer entries Specific and frequently asked questions Sources PDFs and other documents > — https://fonio.info/en/get-started/knowledge-base · Knowledge Base, 'The knowledge base consists of four areas' table **Texts your callers** · Partly — The assistant can text the caller or your team before, during or after a call with confirmations or links, but the documented SMS action is outbound only and does not describe holding a two-way text conversation. > Automatically send an SMS to the caller or your team before, during or after a call. > — https://fonio.info/en/actions/sms · Send SMS, introduction line ## What you get after the call **Call summary by text** · Partly — A call summary is produced after every conversation and shown in the app, and an SMS or email action can push an internal notification, but the SMS has to be configured rather than arriving by default. > The summary is created after the conversation ends and can appear a little later than the call itself. > — https://fonio.info/en/get-started/troubleshooting/call-history · Call history troubleshooting, 'The summary is missing or does not match the conversation' **Recordings and transcripts** · Partly — Transcripts stay available in the app, and audio recording is an assistant setting whose files are kept for 30 days only; if a caller objects, recording and transcript are deleted immediately. > When you enable this feature, every call is saved as an audio file. The recording is available for 30 days. > — https://fonio.info/en/get-started/technical · Technical settings, section 2 'Recordings' ## What it connects to **Google Calendar** · Yes — Google Calendar, Microsoft Outlook through a connected Microsoft account, Calendly and Cal.com are all listed, with availability checked and the booking written during the call. > Google Calendar Check availability, book the appointment and send the confirmation, all during the call. > — https://www.fonio.ai/en/integrations/ · Integrations directory, 'Calendar & Scheduler' category **Outlook** · Yes — Google Calendar, Microsoft Outlook through a connected Microsoft account, Calendly and Cal.com are all listed, with availability checked and the booking written during the call. > Google Calendar Check availability, book the appointment and send the confirmation, all during the call. > — https://www.fonio.ai/en/integrations/ · Integrations directory, 'Calendar & Scheduler' category **Calendly** · Yes — Google Calendar, Microsoft Outlook through a connected Microsoft account, Calendly and Cal.com are all listed, with availability checked and the booking written during the call. > Google Calendar Check availability, book the appointment and send the confirmation, all during the call. > — https://www.fonio.ai/en/integrations/ · Integrations directory, 'Calendar & Scheduler' category **CRM, Zapier and webhooks** · Yes — Pipedrive, GoHighLevel, Teamleader, Odoo and Livespace are live with call summaries written back, HubSpot is marked coming soon, and Make, n8n, Zapier and webhooks cover anything else. > Pipedrive Find and update contacts and deals in Pipedrive, with the call summary written back to the record. > — https://www.fonio.ai/en/integrations/ · Integrations directory, 'CRM & Sales' category **Your trade’s software** · Partly — ServiceTitan is documented for trades and TheFork for restaurants, but the vendor flags ServiceTitan as early access that is not switched on for every account, and no dental, legal or veterinary system is listed. > ServiceTitan isn't switched on for every account yet. If you don't see it under Integrations, write to support@fonio.ai and we'll enable it for you. > — https://fonio.info/en/integrations/servicetitan · ServiceTitan integration page, 'Early access' callout ## Trying it, starting and leaving **Free trial or free plan** · Partly — There is a 14-day free trial of the paid plans plus a no-signup demo where the AI calls your own phone, but no standing free plan that answers your business line indefinitely. > Try 14 days free > — https://www.fonio.ai/en/create-assistant-free/ · Pricing block call-to-action on each AI Phone Assistant plan card **Sign up without a sales call** · Yes — You can register, build an assistant from your website address and start a plan online; a demo booking is offered alongside but is not required for the Solo and Team plans. > Your assistant, ready to test in 30 seconds No technical knowledge required! > — https://www.fonio.ai/en/create-assistant-free/ · 'Your assistant, ready to test in 30 seconds' three-step section **Setup fee** · Partly — No mandatory setup fee: every customer gets a free 30-minute onboarding, while optional care packages run €99 (about $111) to €899 (about $1,008) a month and bespoke setup projects start at €1,000 (about $1,121). > Every customer gets a free 30-minute onboarding in which the first assistant is set up together. > — https://fonio.info/en/pricing-billing/setup-bundles · Setup and care packages from fonio, opening paragraph **Contract and cancelling** · Partly — Plans are quoted per month with a cheaper yearly billing option, and the vendor publishes a 30-day money-back guarantee, but cancellation is routed through its support address rather than a self-serve button. > fonio offers a 30-day money-back guarantee for end customers. Refunds are processed once a cancellation is confirmed. > — https://fonio.info/en/pricing-billing/refunds-cancellations · Refunds and cancellations, opening lines ## Which languages it speaks, and how it sounds **Languages** · Yes — The help center lists 33 named languages for the assistant and voice filter, including English (US) and English (UK), and the plan cards advertise 60+ languages on every tier including Solo. > Available languages The same languages are available for the assistant language and for the voice filter. Arabic Bulgarian Cantonese Catalan Chinese (Mandarin) Croatian Czech Danish Dutch English > — https://fonio.info/en/get-started/languages · Languages and multilingual calls, 'Available languages' list **Choose or clone the voice** · Partly — All plans pick from a library the vendor sizes at 120+ voices, but a customized voice is listed only in the top Scale tier's feature set, not on Solo or Team. > Features Everything in Team Custom voice Zero Data Retention And more > — https://www.fonio.ai/en/pricing/ · AI Phone Assistant plan cards, Scale card feature list **Hear it before you buy** · Yes — The vendor offers a test call where the AI phones a number you enter, plus a booked live demo, so a buyer can hear the assistant before paying. > Test AI call now By making this call, you consent to being contacted by us and confirm to have read our privacy policy. > — https://www.fonio.ai/en/use-cases/appointments-faqs/ · Hero call-to-action block ## Your phone number and where it works **Keep your number** · Yes — The standard setup keeps your existing business number and forwards it to a fonio number, with the vendor publishing per-operator forwarding codes for immediate, no-answer and busy diversion. > Most users set up call forwarding from their existing company number to the fonio number. (This way you keep your number and are connected directly to the assistant.) > — https://fonio.info/en/get-started/connect-your-number · Phone numbers overview, 'Add a number to your assistant' **Move your number in** · Partly — Porting is explicitly not part of the product: importing a number only verifies it as outbound caller ID on the Team plan, and the vendor states the number stays with your existing provider. > Your number stays with your current provider. Incoming calls continue to work as usual. fonio only uses the number as the caller ID for outbound calls. You do not need to port the number > — https://fonio.info/en/phone-numbers/import-number · Import a phone number, 'What happens when you import a number?' **United States** · Yes — 🇩🇪 Germany +49 🇦🇹 Austria +43 🇨🇭 Switzerland +41 🇮🇹 Italy +39 🇫🇷 France +33 🇪🇸 Spain +34 🇳🇱 Netherlands +31 🇵🇱 Poland +48 🇧🇷 Brazil +55 🇬🇧 United Kingdom +44 🇺🇸 United States +1 > 🇩🇪 Germany +49 🇦🇹 Austria +43 🇨🇭 Switzerland +41 🇮🇹 Italy +39 🇫🇷 France +33 🇪🇸 Spain +34 🇳🇱 Netherlands +31 🇵🇱 Poland +48 🇧🇷 Brazil +55 🇬🇧 United Kingdom +44 🇺🇸 United States +1 > — https://fonio.info/en/get-started/connect-your-number · Call forwarding codes, country selector list **United Kingdom** · Yes — 🇩🇪 Germany +49 🇦🇹 Austria +43 🇨🇭 Switzerland +41 🇮🇹 Italy +39 🇫🇷 France +33 🇪🇸 Spain +34 🇳🇱 Netherlands +31 🇵🇱 Poland +48 🇧🇷 Brazil +55 🇬🇧 United Kingdom +44 🇺🇸 United States +1 > 🇩🇪 Germany +49 🇦🇹 Austria +43 🇨🇭 Switzerland +41 🇮🇹 Italy +39 🇫🇷 France +33 🇪🇸 Spain +34 🇳🇱 Netherlands +31 🇵🇱 Poland +48 🇧🇷 Brazil +55 🇬🇧 United Kingdom +44 🇺🇸 United States +1 > — https://fonio.info/en/get-started/connect-your-number · Call forwarding codes, country selector list **Australia** · Yes — The vendor is built around European markets with EU hosting and GDPR terms and documents forwarding for the US and UK alongside eight European countries and Brazil, but names no Canadian or Australian coverage. > 🇩🇪 Germany +49 🇦🇹 Austria +43 🇨🇭 Switzerland +41 🇮🇹 Italy +39 🇫🇷 France +33 🇪🇸 Spain +34 🇳🇱 Netherlands +31 🇵🇱 Poland +48 🇧🇷 Brazil +55 🇬🇧 United Kingdom +44 🇺🇸 United States +1 > — https://fonio.info/en/get-started/connect-your-number · Call forwarding codes, country selector list ## Who it is built for **Industries it is set up for** · Yes — The vendor ships dedicated industry pages and setups for twenty-one trades, from medical practices and law firms to auto repair shops, restaurants and property management. > Industries Medical Practice Dentists Orthopedists Physical Therapists Pharmacies Law Firms Tax Advisors Notaries Businesses Self-Employed People Government Agencies Real Estate Agents Property Management Tradespeople Auto Repair Shops > — https://www.fonio.ai/en/pricing/ · Site navigation, 'Industries' menu **Several locations or numbers** · Partly — One account can run unlimited assistants and several numbers and workspaces, but each extra phone number costs €9 (about $10) a month and each extra workspace connection €5 (about $5.60), so locations add up. > Price per additional phone number €9/mo (about $10) €9/mo (about $10) Custom Price per additional workspace connection €5/mo (about $5.60) Custom > — https://www.fonio.ai/en/pricing/ · Compare AI Phone Assistant plans table, Add-ons rows ## Getting set up and getting help **Setup help** · Yes — Every customer gets a free 30-minute onboarding call in which the first assistant is built together, on top of a self-serve flow the vendor says takes 30 seconds to a first test. > Every customer gets a free 30-minute onboarding in which the first assistant is set up together. > — https://fonio.info/en/pricing-billing/setup-bundles · Setup and care packages from fonio, opening paragraph **Support** · Partly — Support is email-first at support@fonio.ai, priority on Team and custom on Scale; an AI assistant answers first and a person usually replies within a few hours, with no published phone or chat desk hours. > If the support AI assistant replies first and its answer does not help, write "speak to an agent" and a person takes over. A person usually replies within a few hours; at weekends and during holiday periods it can take longer. > — https://fonio.info/en/onboarding/support-and-escalation · Support and escalation, 'How to report a problem' ## What changed - 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent fonio.ai, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.