# dialnote — AI business phone system with a built-in AI receptionist and unlimited users on a flat plan.

> Source: Receptionist Index — https://receptionistindex.com/dialnote (structured, researched, re-verified)
> Facts last verified: 2026-10-15

dialnote is a cloud business phone system whose built-in AI voice agent answers calls 24/7, qualifies callers, books meetings and texts follow-ups. Plans are flat per account with unlimited users, and AI calls are metered separately.

| Fact | Value |
| --- | --- |
| Website | https://dialnote.com/ |
| Price | from $49/month billed monthly, $39/month billed annually |
| Free trial | Partly |

10-day free trial with Pro-level features except knowledge bases: 1 phone number, 50 included minutes (30 in the UK), up to 2 AI agents, up to 3 users and a $2 starter wallet; no credit card required, pick a plan on day 10.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $99 a month on Team for 100 calls of 2.5 minutes.

> In the US and Canada, Solo is $19/mo, Team is $49/mo, Business is $99/mo, and Pro is $199/mo.
> — https://dialnote.com/pricing/ · Pricing FAQ, "How much does dialnote cost?"

**Cost at 500 calls a month** · Yes — $249 a month on Team for 500 calls of 2.5 minutes.

> In the US and Canada, Solo is $19/mo, Team is $49/mo, Business is $99/mo, and Pro is $199/mo.
> — https://dialnote.com/pricing/ · Pricing FAQ, "How much does dialnote cost?"

**What it bills by** · Yes — The plan itself is a flat monthly fee with unlimited users, and AI receptionist calls are metered on top: either a per-call pack or a per-minute wallet rate.

> The only usage-based charge is AI agent calls: $25/mo for 65 AI calls with the optional AI call pack, or $0.49/min from your wallet, so you pay only for what you use.
> — https://dialnote.com/pricing/ · Pricing FAQ, "Do I pay per user or per seat?"

**Past your allowance** · Yes — Nothing stops when an allowance runs out: extra minutes and AI calls bill from a prepaid wallet at published per-country rates, so the risk is cost rather than unanswered calls.

> When it runs out, calls keep working — they draw from your wallet at the per-country rate published on /rates, not cut off.
> — https://dialnote.com/pricing/ · Pricing FAQ, "What does "included minutes" mean?"

**Spam calls not billed** · Partly — There is a manual org-wide blocklist and a per-number switch to reject withheld caller ID, and blocked calls never reach the AI or your minutes, but no automatic robocall screening is claimed.

> Refused before they connect. No ring on any device, no voicemail, no AI agent, no call queue. The call never gets answered, so it doesn't use your call minutes.
> — https://dialnote.com/docs/inbox/blocking/ · What happens when you block a number, Incoming calls row

## What it does on the call

**Books appointments** · Partly — The agent checks real availability and books on the call, but only through a connected Calendly or Cal.com account, which the buyer must already have.

> **Check Availability** - the agent looks up open time slots before suggesting a time - **Book Meeting** - the agent schedules the appointment during the call
> — https://dialnote.com/docs/integrations/calendar/ · Calendar Integrations, "The two calendar actions"

**Transfers to a person** · Partly — The AI hands a live call to one or more teammates on request, with simultaneous or sequential ringing; the warm transfer that briefs the recipient first is documented as a teammate action, not an AI one.

> **Transfer to Team** | Routes the call to one or more team members, with simultaneous or sequential ringing
> — https://dialnote.com/docs/ai-agents/configuration/ · Tools and Actions, Available tool types table

**After-hours rules** · Yes — A Business Hours block splits each number's flow so the AI, a message or voicemail takes over after close, and the agent answers around the clock; that block starts on the Team plan.

> Business Hours · Team and up. One branch while you're open, another after close, on each number's own schedule and timezone.
> — https://dialnote.com/product/ivr-phone-menu-and-call-routing/ · Every IVR and call routing block, Ring and route list

**Urgent calls escalated** · Partly — Escalation triggers pass the caller to a teammate the moment a human is asked for, and urgent-tagged calls can post to their own Slack channel, but no emergency detection or on-call paging is claimed.

> AI-to-human transfer. Escalation triggers hand the call to a teammate the moment someone asks for a human.
> — https://dialnote.com/product/ivr-phone-menu-and-call-routing/ · Every IVR and call routing block, The AI block list

**Human receptionists as backup** · No — There is no human answering team behind the AI: calls it cannot handle go to the buyer's own staff, and the vendor positions itself against operator-staffed services.

> dialnote's AI receptionist works 24/7 with no breaks, learns your business instantly, handles unlimited simultaneous calls, and costs a flat monthly price plus AI automation charges.
> — https://dialnote.com/product/ai-receptionist/ · FAQ, "How is an AI receptionist different from an answering service?"

**Asks your questions** · Yes — You list the details the agent collects and when it asks them, up to six fields with three actively requested, alongside a written call plan for qualifying.

> This is where you list the details the agent should collect on a call: name, email, reason for calling, or any custom field you define.
> — https://dialnote.com/docs/ai-agents/configuration/ · Instructions, "Details to collect from callers"

**Answers about your business** · Partly — Agents answer from knowledge bases built on your URLs, documents and snippets, but plans cap them at one base (two on Pro) and the free trial excludes knowledge bases entirely.

> Knowledge bases give your agent specific information to reference during calls. Without one, the agent can only use what's in your instructions.
> — https://dialnote.com/docs/ai-agents/configuration/ · Knowledge Bases section

**Texts your callers** · Partly — The agent can text a caller during or after the call and a message bot can hold the thread, but texting starts on the Team plan and US local numbers need paid carrier registration first.

> **Send SMS** | Texts the caller a follow-up message during or after the call
> — https://dialnote.com/docs/ai-agents/configuration/ · Tools and Actions, Available tool types table

## What you get after the call

**Call summary by text** · Partly — An AI summary lands the moment the call ends, reaching you as a push alert in the app and optionally in Slack or your CRM; no SMS delivery of summaries is documented.

> | **Call summaries** | An AI summary is ready for a call |
> — https://dialnote.com/docs/notifications/ · Notifications & Alerts, push notification events table

**Recordings and transcripts** · Yes — Answered calls get a full transcript with speaker labels and timestamps plus an AI summary, and recording is automatic from the Team plan up (manual on Solo).

> Once you turn on transcription for a phone number, all answered calls get a full text transcript with speaker labels, timestamps, and AI-generated summaries.
> — https://dialnote.com/docs/ai-agents/transcription/ · Call Transcription, opening paragraph

## What it connects to

**Google Calendar** · Yes — Google Calendar and Outlook have no native connection, and the Google Workspace integration is documented as not built yet.

> A native dialnote integration with Google Workspace isn't built yet, but you can connect call data to your Google tools today with a couple of workarounds.
> — https://dialnote.com/docs/integrations/communication/google-workspace/ · Google Workspace doc, opening paragraph

**Outlook** · Yes — Google Calendar and Outlook have no native connection, and the Google Workspace integration is documented as not built yet.

> A native dialnote integration with Google Workspace isn't built yet, but you can connect call data to your Google tools today with a couple of workarounds.
> — https://dialnote.com/docs/integrations/communication/google-workspace/ · Google Workspace doc, opening paragraph

**Calendly** · Yes — Booking runs through Calendly and Cal.com only

> A native dialnote integration with Google Workspace isn't built yet, but you can connect call data to your Google tools today with a couple of workarounds.
> — https://dialnote.com/docs/integrations/communication/google-workspace/ · Google Workspace doc, opening paragraph

**CRM, Zapier and webhooks** · Partly — HubSpot syncs from the Team plan, Salesforce and Pipedrive only from Business, and webhooks plus the REST API that Make and n8n use are also Business and Pro.

> HubSpot, scheduling, and Zapier start on the Team plan; Slack, Salesforce, Pipedrive, webhooks, and API access (the door Make and n8n come through) are on Business and Pro.
> — https://dialnote.com/product/phone-integrations/ · FAQ, "Are there any limits on how many integrations I can use?"

**Your trade’s software** · No — The vendor's complete inventory of native integrations names no trade system such as ServiceTitan, Jobber, Dentrix or OpenTable; reaching them means building through Zapier or the API.

> Native integrations available today are Slack, HubSpot, Salesforce, Pipedrive, Calendly, and Cal.com.
> — https://dialnote.com/product/phone-integrations/ · FAQ, "Are there any limits on how many integrations I can use?"

## Trying it, starting and leaving

**Free trial or free plan** · Partly — A 10-day trial gives Pro-level features on a real number with 50 included minutes and a $2 wallet, so it answers live calls, but knowledge bases are withheld and there is no standing free plan.

> All Pro features for 10 days: 1 phone number, 50 included minutes (30 in the UK), up to 2 AI agents, up to 3 users, and a $2 starter wallet
> — https://dialnote.com/pricing/ · Pricing FAQ, "What is included in the 10-day free trial?"

**Card required to start** · No — Signup takes no payment details and the vendor repeats this across the pricing page and docs; you choose a plan on day 10 to continue.

> Every new account starts with a 10-day free trial, no credit card needed.
> — https://dialnote.com/docs/billing/plans/ · Plans & Pricing, opening paragraph

**Sign up without a sales call** · Yes — You sign up, pick a number, build the agent in a wizard and go live without talking to anyone; a 40-minute demo call is offered but never required.

> Create your first AI agent in minutes. 10-day free trial, no credit card.
> — https://dialnote.com/demo/ · "Or skip the call and start building" section

**Setup fee** · No — No onboarding or setup charge appears in the plan pricing or the add-on list; the only one-time fee is the $19.50 carrier A2P registration, which applies solely to texting from a US local number.

> Users are free. You only pay for AI calls and usage: a call pack, or a built-in wallet, no plan change required.
> — https://dialnote.com/pricing/ · "Simple, transparent usage" section intro

**Contract and cancelling** · Yes — Plans run month to month and cancellation is a link in the billing settings, with access to the end of the paid period; annual billing saves 20% but is not refunded if you leave early.

> You can cancel from **Settings → Billing → Subscription** with the **Cancel plan** link. Your account stays active until the end of your current billing period.
> — https://dialnote.com/docs/billing/plans/ · Cancellation section

## Which languages it speaks, and how it sounds

**Languages** · Yes — The agent answers in a published list spanning English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Japanese, Korean, Chinese, Hindi and Arabic, chosen per agent.

> | English | US, UK, Australia, India | | Spanish | Spain, Mexico, US | | French | France, Canada | | Other European | German, Italian, Portuguese (Brazil/Portugal), Dutch, Polish, Russian |
> — https://dialnote.com/docs/ai-agents/configuration/ · Voice and Language, Language selection table

**Choose or clone the voice** · Partly — You pick a voice from several providers and filter by gender and accent, but the branded voice sits on the Pro plan and no voice cloning of your own recording is documented.

> dialnote offers voices from multiple providers including ElevenLabs, OpenAI, Deepgram, and PlayHT.
> — https://dialnote.com/docs/ai-agents/configuration/ · Voice and Language section

**Hear it before you buy** · Yes — A public number reaches the live AI with no signup, the receptionist page plays recorded sample calls, and a five-minute walkthrough video shows the build.

> It's a real AI, answering right now. No forms, no signup.
> — https://dialnote.com/ · "Hear it for yourself" section above the demo number

## Your phone number and where it works

**Keep your number** · Yes — You can keep your current carrier line and point it at a dialnote number using dial codes the app supplies, with no porting and no new number to advertise.

> If your customers already dial another business line, you can point that line at your dialnote number with carrier call forwarding. Calls arrive in dialnote with no porting and no new number to advertise
> — https://dialnote.com/docs/phone-system/phone-numbers/settings/ · "Forward your existing line here" section

**Move your number in** · Partly — Porting in is free and managed for you in the US and Canada, including during the trial, but the pages describe no route for porting a number back out if you leave.

> No. Porting to dialnote is free in the US and Canada: no porting cost, no migration charges, no mandatory service tiers.
> — https://dialnote.com/port-phone-number/ · FAQ, "Does porting phone numbers cost extra?"

**Canada** · Yes — Numbers are sold in the US, Canada (by porting only), the UK, France and India, with billing in USD or GBP

> dialnote sells numbers in US, Canada, UK, India, France today: US and Canadian local numbers, toll-free numbers that serve both, UK local, mobile, and toll-free, France local, and India toll-free numbers.
> — https://dialnote.com/phone-numbers/ · FAQ, "What types of phone numbers can I get?"

**Australia** · Yes — no Australian numbers and no EU coverage beyond France are offered.

> dialnote sells numbers in US, Canada, UK, India, France today: US and Canadian local numbers, toll-free numbers that serve both, UK local, mobile, and toll-free, France local, and India toll-free numbers.
> — https://dialnote.com/phone-numbers/ · FAQ, "What types of phone numbers can I get?"

## Who it is built for

**Industries it is set up for** · Yes — The agent builder ships sixteen industry templates, two per industry, each pre-filled with a greeting, a conversation flow and the relevant tools.

> **Browse Templates** — Pick from 16 industry-specific templates (two per industry) covering healthcare, real estate, professional services, home services, retail, tech, hospitality, and education.
> — https://dialnote.com/docs/ai-agents/creating-agent/ · Creating an AI Agent, starting options

**Several locations or numbers** · Partly — One account runs several numbers, each with its own schedule, timezone and call flow, so locations can differ; but plans include only one to five numbers and extra lines cost $5 a month each.

> Every plan includes a set count of numbers (1 on Solo up to 5 on Pro), and the Pro plan can stack extra numbers at $5/mo each in the US and Canada, with local rates in other regions.
> — https://dialnote.com/phone-numbers/ · FAQ, "Is there a limit to how many phone numbers I can have?"

## Getting set up and getting help

**Setup help** · Yes — Setup is self-guided through an onboarding questionnaire and Quick Start tasks, the vendor claims going live in about ten minutes, and a live walkthrough call is available.

> After: Live in about 10 minutes Write your greeting, add your business info, go live today.
> — https://dialnote.com/product/ai-receptionist/ · "The front desk problem most businesses face" comparison

**Support** · Partly — Email support comes with every plan and the team aims to reply within hours, live chat starts on Business, and a dedicated CSM is Pro only; no telephone support line is published.

> **Support** — email on every plan, live chat on Business and up, priority support plus a dedicated CSM on Pro.
> — https://dialnote.com/docs/billing/plans/ · Plans & Pricing, what each plan includes list

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent dialnote, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.