# Dialbox — 24/7 AI phone answering with a business phone line and booking for Canadian service businesses. > Source: Receptionist Index — https://receptionistindex.com/dialbox (structured, researched, re-verified) > Facts last verified: 2026-10-14 Dialbox is a Canadian AI receptionist that answers calls around the clock, qualifies callers, books appointments, routes urgent requests and texts customers. It bundles a business phone line, website and SMS intake, and shared customer history into one subscription. | Fact | Value | | --- | --- | | Website | https://dialbox.ca/ | | Price | from CA$129/month (about $91) billed monthly, CA$108/month (about $76) billed annually | | Free trial | Partly | 7-day trial on any self-serve plan, credit card required at sign-up, cancel anytime. Trial AI-handled calls are tracked but do not reduce the first paid monthly pool, and the vendor states the trial is not unlimited. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — 129 CAD (about $91) a month on Core for 100 calls of 2.5 minutes. > $129/mo CAD Monthly billing > — https://dialbox.ca/pricing · Core plan card, price cell with billing toggle on Monthly **Cost at 500 calls a month** · Partly — 699 CAD (about $492) a month on Max for 500 calls of 2.5 minutes. Core, Pro might cost less, but no overage price is published, so it could not be priced past its allowance. > $699/mo CAD Monthly billing > — https://dialbox.ca/pricing · Max plan card, price cell with billing toggle on Monthly **What it bills by** · Yes — Billing is a monthly pool of AI-handled calls per plan, not per minute; a call counts only when Dialbox AI is the voice on a connected call. > An AI-handled call counts when Dialbox AI is the voice on a connected inbound AI call or approved outbound AI campaign call. > — https://dialbox.ca/pricing.md · Usage And Fair Use section, first bullet **Past your allowance** · Partly — No overage rate is published: inbound gets usage alerts and a small grace buffer, then the vendor expects an upgrade, while outbound campaigns stop at the cap. > Inbound AI gets a small protected grace buffer for short spikes. Sustained over-cap use should upgrade to the next plan or move to Managed review. Outbound campaigns pause at cap and do not receive protected grace. > — https://dialbox.ca/pricing.md · Usage And Fair Use section, grace buffer and outbound bullets **Spam calls not billed** · Yes — Spam-classified calls are blocked before they reach you and the vendor states they do not draw down the monthly call pool. > Abandoned short hangups, spam-classified calls, failed/busy/no-answer outbound attempts, trial calls against the first paid pool, website text chat, forms, manual SMS/MMS, AI conversational SMS, transactional follow-up, and manual staff calls without Dialbox AI do not reduce the monthly call pool. > — https://dialbox.ca/pricing.md · Usage And Fair Use section, second bullet ## What it does on the call **Books appointments** · Yes — The AI checks availability and confirms the booking during the call, using a native calendar in beta or a connected scheduling tool. > Dialbox now includes its own appointment calendar in beta for Core, Pro, and Max accounts. Your AI receptionist can book, reschedule, cancel, manage waitlists, and send confirmations across phone, SMS, website chat, flows, Assist, and public booking pages. > — https://dialbox.ca/virtual-receptionist · Appointment Booking section, intro paragraph **Transfers to a person** · Partly — Calls transfer live to the right team member by intent, with unlimited transfer destinations on every plan, but the vendor's pages never describe a spoken warm handoff briefing. > Callers can request a transfer at any point. AI routes them to the right team member based on what they need. VIP contacts can bypass AI entirely. > — https://dialbox.ca/virtual-receptionist · FAQ, 'What happens when a caller wants to talk to a real person?' **After-hours rules** · Yes — Answering runs 24/7 and after-hours behavior is configurable, including a separate after-hours greeting that announces the next opening time. > Set a separate greeting for when your business is closed. Use the [Next Open Time] tag to tell callers exactly when you reopen: "We're currently closed and will reopen Monday at 9 AM." Triggers automatically based on your business hours and holiday exceptions. > — https://dialbox.ca/virtual-receptionist · Business Hours section, 'After-hours greetings with next-open time' **Urgent calls escalated** · Yes — The AI detects an emergency from the caller's intent and escalates immediately to on-call staff rather than leaving a message. > "This is urgent, I have a leak" -> immediate escalation to on-call staff. > — https://dialbox.ca/virtual-receptionist · Call Routing section, 'Emergency escalation' **Human receptionists as backup** · No — There is no vendor-staffed human team behind the AI: calls it cannot handle are transferred to your own staff or turned into a message, and the vendor describes itself as a layer beside your team. > Dialbox is a 24/7 front-office layer for routine work, overflow, after-hours calls, booking, messages, and transfers. It can complement an existing team or give a small owner a professional front desk without hiring. > — https://dialbox.ca/pricing · FAQ, 'Does Dialbox replace a human receptionist?' **Asks your questions** · Yes — You set your own intake questions, up to ten in a chosen order, and the AI qualifies callers and flags hot leads from the answers. > Ask exactly what you need. Add up to 10 questions specific to your industry. Drag and drop to set the order. > — https://dialbox.ca/virtual-receptionist · Message Taking section, 'Custom questions tailored to your business' **Answers about your business** · Yes — It answers from your structured business details and indexed website pages, covering services, hours, pricing and policies, with live web search as a fallback. > Dialbox AI knows your services, hours, pricing, and policies. It answers FAQs accurately, provides quotes, and explains your processes. > — https://dialbox.ca/virtual-receptionist · Business Knowledge section, intro paragraph **Texts your callers** · Yes — Two-way SMS and MMS are included on every plan, the AI holds text conversations from the same knowledge base, and a human can take over in one click. > Customers text your Dialbox number, AI responds instantly using your business knowledge. Book appointments, answer questions, and hand off to humans when needed. > — https://dialbox.ca/virtual-receptionist · Two-Way SMS & MMS section, intro paragraph ## What you get after the call **Call summary by text** · Partly — Message alerts can be sent by SMS, email or both and sync to the dashboard, but the vendor describes SMS delivery for messages and notifications rather than a guaranteed per-call summary text. > Get alerts via email, SMS, or both. Messages also sync to your dashboard and can trigger webhooks to your existing systems. > — https://dialbox.ca/virtual-receptionist · Message Taking section, 'Instant notifications your way' **Recordings and transcripts** · Yes — Every call carries a summary and a full transcript, recordings can be played back or downloaded, and transcripts can be translated into eight languages. > Listen to recordings and download audio > — https://dialbox.ca/virtual-receptionist · Call Intelligence section, feature list item ## What it connects to **Google Calendar** · Yes — Google Calendar, Microsoft Outlook, Calendly, Acuity and Square Appointments all connect for live availability checks and booking, beside the native Dialbox calendar. > Existing Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Square Appointments, and other connected booking sources remain available until you switch. > — https://dialbox.ca/virtual-receptionist · FAQ, 'What calendars does it integrate with?' **Outlook** · Yes — Google Calendar, Microsoft Outlook, Calendly, Acuity and Square Appointments all connect for live availability checks and booking, beside the native Dialbox calendar. > Existing Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Square Appointments, and other connected booking sources remain available until you switch. > — https://dialbox.ca/virtual-receptionist · FAQ, 'What calendars does it integrate with?' **Calendly** · Yes — Google Calendar, Microsoft Outlook, Calendly, Acuity and Square Appointments all connect for live availability checks and booking, beside the native Dialbox calendar. > Existing Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Square Appointments, and other connected booking sources remain available until you switch. > — https://dialbox.ca/virtual-receptionist · FAQ, 'What calendars does it integrate with?' **CRM, Zapier and webhooks** · Partly — HubSpot, Odoo and Monday.com take callers as contacts, and signed webhooks push call events anywhere, but the entry plan allows only one integration and no Zapier connector is listed. > Send contact, conversation, message, appointment, form, transfer, transcript, summary, and attribution events to your tools. > — https://dialbox.ca/integrations · Available Integrations list, Webhooks card **Your trade’s software** · No — The published integration catalog covers calendars, CRM and productivity tools only; no trade system such as ServiceTitan, Jobber, Housecall Pro, Dentrix, Clio or Mindbody appears, leaving webhooks as the route. > Slack ... Odoo CRM ... HubSpot ... Google Sheets ... Airtable ... Notion ... Google Calendar ... Microsoft Outlook ... Calendly ... Square ... Acuity Scheduling ... Monday.com ... Webhooks > — https://dialbox.ca/integrations · Available Integrations grid, complete list of cards ## Trying it, starting and leaving **Free trial or free plan** · Partly — A 7-day trial lets you set up, hear a test call and forward your real line before paying, but there is no standing free plan and a card is taken at sign-up. > 7-day trial. Credit card required. Cancel anytime. > — https://dialbox.ca/pricing · Core plan card, text under 'Start Core Trial' **Card required to start** · Yes — The vendor states plainly that a credit card is required at sign-up for the 7-day trial, on both the pricing page and its machine-readable pricing file. > The trial is not unlimited, and a credit card is required at sign-up. > — https://dialbox.ca/pricing · FAQ, 'How does the 7-day trial work?' **Sign up without a sales call** · Partly — Core, Pro and Max are bought and configured online in about twenty minutes, while the Managed plan is explicitly sold through sales before checkout. > Starting at $999/mo CAD for teams with higher call volume, multiple locations, or launch work that should be planned before checkout. > — https://dialbox.ca/pricing · Managed plan card, 'High volume and guided rollout' **Contract and cancelling** · Yes — Plans are month to month, cancellation is done from the dashboard without a phone call, and the vendor states there are no cancellation fees. > Cancel anytime from your dashboard. No cancellation fees, no phone calls required. Your number stays active until the end of your billing period. > — https://dialbox.ca/business-phone · FAQ, 'What if I need to cancel?' ## Which languages it speaks, and how it sounds **Languages** · Yes — Over twenty languages on all plans with real-time detection and mid-call switching; French callers can get Canadian French voices modeled on Quebec accents. > Dialbox AI supports 20+ languages and detects the caller's language in under 2 seconds. It can switch languages mid-conversation if needed. > — https://dialbox.ca/virtual-receptionist · FAQ, 'What if my callers speak a different language?' **Choose or clone the voice** · Yes — You can pick a built-in voice or clone one by uploading a thirty-second sample of your own or a staff member's voice. > Upload a 30-second audio sample and your AI answers in that voice. Use your own, your office manager's, or start with one of our built-in options. > — https://dialbox.ca/virtual-receptionist · Natural Conversations section, 'Any voice. Yours included.' **Hear it before you buy** · Yes — A public demo number is published in the site header so a buyer can call the AI receptionist directly before signing up. > Call Our AI: (249) 209-5699 > — https://dialbox.ca/ · Site header call-to-action link ## Your phone number and where it works **Keep your number** · Yes — Keeping your existing number and provider and forwarding calls is the recommended route, and the vendor says forwarding setup takes about five minutes. > No. Forward your existing number to Dialbox when you're unavailable. Many customers start this way, then port later once they see how well it works. > — https://dialbox.ca/virtual-receptionist · FAQ, 'Do I have to port my phone number?' **Move your number in** · Partly — Porting in is free where supported and takes three to seven days, but no page states whether you can port the number back out if you leave. > Number porting is free where supported > — https://dialbox.ca/pricing.md · Included Across Plans list, final bullet **United States** · Yes — Sold in Canada and the United States only, with a separate US site > Dialbox serves Canada and the USA. This file describes https://dialbox.ca, the Canada site; the other regional site is https://dialbox.us for USA. > — https://dialbox.ca/llms.txt · Overview paragraph, regional sites sentence **Canada** · Yes — Sold in Canada and the United States only, with a separate US site > Dialbox serves Canada and the USA. This file describes https://dialbox.ca, the Canada site; the other regional site is https://dialbox.us for USA. > — https://dialbox.ca/llms.txt · Overview paragraph, regional sites sentence **Australia** · Yes — nothing on the vendor's pages offers UK, EU or Australian numbers or terms. > Dialbox serves Canada and the USA. This file describes https://dialbox.ca, the Canada site; the other regional site is https://dialbox.us for USA. > — https://dialbox.ca/llms.txt · Overview paragraph, regional sites sentence ## Who it is built for **Industries it is set up for** · Yes — Dedicated industry pages cover around sixty trades, from plumbers and HVAC to dentists, law firms, salons, vets and auto repair, with industry-trained vocabulary. > Your AI receptionist understands your industry's terminology and common questions, so customers get helpful answers instantly without waiting on hold or leaving messages. > — https://dialbox.ca/industries · Why Choose Dialbox section, 'Industry-Specific Knowledge' **Several locations or numbers** · Partly — Locations are capped by plan at one, three and five, with a phone number included per location; extra locations need a plan upgrade rather than a published per-location price. > Locations 1 Up to 3 Up to 5 Custom > — https://dialbox.ca/pricing · Plan comparison table, 'Locations and team access' group, Locations row ## Getting set up and getting help **Setup help** · Partly — Self-guided setup takes about twenty minutes with a test call before forwarding; a success manager and scoped implementation come only with the Managed plan. > Get started in 20 minutes. No tech skills required. > — https://dialbox.ca/virtual-receptionist · Closing call-to-action, 'Start answering every call today' **Support** · Partly — Support rises by plan: email and guides on Core, priority email on Pro, phone support from Max upward; no published hours and no live chat with a person. > Support Email support and guides Priority email support Phone support Phone support, success manager, and scoped implementation > — https://dialbox.ca/pricing · Plan comparison table, 'In-person surfaces and support' group, Support row ## What changed - 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent Dialbox, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.