# CallBird AI — Flat-rate AI receptionist that answers calls, books appointments and texts you a summary. > Source: Receptionist Index — https://receptionistindex.com/callbird (structured, researched, re-verified) > Facts last verified: 2026-10-14 CallBird AI is an AI receptionist for small service businesses that answers calls 24/7, books appointments into a connected calendar and texts the owner a summary after each call. Plans run from $99 to $499 a month. | Fact | Value | | --- | --- | | Website | https://callbirdai.com/ | | Price | from $99/month | | Free trial | Partly | 7-day free trial on any plan, no credit card required; no standing free plan. A 30-day money-back guarantee is offered after purchase. ## What it costs at your call volume **Cost at 100 calls a month** · Partly — $249 a month on Professional for 100 calls of 2.5 minutes. Starter might cost less, but no overage price is published, so it could not be priced past its allowance. > Professional $249/month For growing businesses with higher call volume > — https://callbirdai.com/ · Pricing section, Professional plan card **Cost at 500 calls a month** · Partly — $249 a month on Professional for 500 calls of 2.5 minutes. Starter might cost less, but no overage price is published, so it could not be priced past its allowance. > Professional $249/month For growing businesses with higher call volume > — https://callbirdai.com/ · Pricing section, Professional plan card **What it bills by** · Yes — Billing is a flat monthly subscription per account with no per-minute or per-call charges; call allowances are counted in calls per plan rather than minutes. > No contracts. No per-minute charges. No setup fees. > — https://callbirdai.com/blog-answerconnect-alternative · Closing call-to-action, 'Stop missing calls. Start at $99/month.' **Spam calls not billed** · Partly — Spam call filtering is listed only from the Professional plan upward; the $99 Starter plan's feature list does not include it, so entry buyers get no stated filtering. > ✓ Spam call filtering > — https://callbirdai.com/ · Pricing section, Professional plan feature list ## What it does on the call **Books appointments** · Yes — The AI checks the connected calendar live during the call, books the slot, sends the owner an invite and texts the caller a confirmation rather than just sending a link. > Your AI accesses your Google Calendar, Outlook, or our built-in scheduler in real-time. Customers book appointments during the call. You get a calendar invite. They get a confirmation text. > — https://callbirdai.com/ · Features section, 'Smart Appointment Booking' card **Transfers to a person** · Yes — Calls transfer to the owner's cell mid-call and the vendor describes a spoken context hand-off naming the caller and topic, which is a warm transfer rather than a blind one. > For emergencies or complex questions, CallBird transfers the call to your cell phone immediately. You'll hear "I have [customer name] on the line calling about [topic]" so you have context. > — https://callbirdai.com/ · FAQ, 'What happens if CallBird gets a call it can't handle?' **After-hours rules** · Yes — It answers around the clock at no surcharge, and business-hours routing is a plan feature — basic on Starter, customisable from Professional upward. > CallBird AI works 24/7/365 — nights, weekends, and holidays — at no additional charge. The $99/month Starter plan covers all hours without surcharges or special after-hours rates. > — https://callbirdai.com/blog-answerconnect-alternative · FAQ, 'Does CallBird AI work after hours and on weekends?' **Urgent calls escalated** · Yes — Owner-defined emergency keywords trigger an urgent SMS and an immediate transfer to the owner's phone inside the same call, not a later callback. > The AI monitors the call for emergency keywords in real time, and when it detects one, it escalates immediately — sending you an urgent SMS and transferring the call to your cell phone while keeping the caller on the line. > — https://callbirdai.com/blog-ai-receptionist-faq · Section 'How Does Emergency Call Handling Actually Work?' **Human receptionists as backup** · No — There are no human agents behind the AI: calls it cannot handle are transferred to the business owner or a team member, and the vendor positions itself against live-agent services. > CallBird AI transfers the call to you or a designated team member when it encounters questions outside its knowledge base, when a caller asks to speak with someone, or when an emergency keyword is detected. > — https://callbirdai.com/blog-answerconnect-alternative · FAQ, 'What happens when a caller has a complex question CallBird AI can't answer?' **Asks your questions** · Partly — Custom FAQ and knowledge-base editing plus qualification questions are described, but the plan cards put custom FAQ and knowledge base editing on Professional and above, not on Starter. > ✓ Custom FAQ & knowledge base editing > — https://callbirdai.com/ · Pricing section, Professional plan feature list **Answers about your business** · Yes — Setup scrapes the business website for services, hours, pricing and service area, and the owner adds or corrects FAQs afterwards, with edits live in under a minute. > During setup, CallBird scrapes your website automatically to learn your services, hours, pricing, and service area. You then add or correct anything the scrape missed > — https://callbirdai.com/blog-ai-receptionist-faq · Section 'What Happens When the AI Doesn't Know the Answer?' **Texts your callers** · Partly — The product texts the caller a booking confirmation after an appointment is made, but no page describes it receiving texts or holding a two-way text conversation with a caller. > Books the appointment 3. Sends you a calendar invite 4. Texts the customer a confirmation > — https://callbirdai.com/ · FAQ, 'Does CallBird integrate with my existing calendar?' numbered list ## What you get after the call **Call summary by text** · Yes — Every call ends with an SMS to the owner naming the caller, what they wanted and the action taken, with a link into the app for the full transcript. > The second a call ends, you get a text with customer name and contact info, what they wanted, what action was taken, and a link to full transcript. > — https://callbirdai.com/ · Features section, 'Instant Text Summaries' card **Recordings and transcripts** · Yes — Every call is recorded as a downloadable MP3 and transcribed word for word, searchable in the app, but retention is capped at 90 days. > Every single call is recorded (downloadable MP3), transcribed word-for-word, searchable in your app, and stored securely for 90 days. > — https://callbirdai.com/ · Features section, 'Call Recording & Transcripts' card ## What it connects to **Google Calendar** · Yes — Google Calendar, Microsoft Outlook, Apple Calendar and a built-in scheduler are named, but the plan cards list Google Calendar integration only from Professional upward and no page mentions Calendly. > Yes! CallBird works with: - Google Calendar (easiest integration) - Microsoft Outlook - Apple Calendar - CallBird's built-in calendar > — https://callbirdai.com/ · FAQ, 'Does CallBird integrate with my existing calendar?' **Outlook** · Yes — Google Calendar, Microsoft Outlook, Apple Calendar and a built-in scheduler are named, but the plan cards list Google Calendar integration only from Professional upward and no page mentions Calendly. > Yes! CallBird works with: - Google Calendar (easiest integration) - Microsoft Outlook - Apple Calendar - CallBird's built-in calendar > — https://callbirdai.com/ · FAQ, 'Does CallBird integrate with my existing calendar?' **Calendly** · Yes — Google Calendar, Microsoft Outlook, Apple Calendar and a built-in scheduler are named, but the plan cards list Google Calendar integration only from Professional upward and no page mentions Calendly. > Yes! CallBird works with: - Google Calendar (easiest integration) - Microsoft Outlook - Apple Calendar - CallBird's built-in calendar > — https://callbirdai.com/ · FAQ, 'Does CallBird integrate with my existing calendar?' **CRM, Zapier and webhooks** · Partly — Real-estate CRMs Follow Up Boss and kvCORE are named as destinations for captured leads, but no complete integration list, Zapier connector or webhook is documented anywhere on the site. > CallBird integrates with Follow Up Boss, kvCORE, and other real estate CRMs. Leads are pushed directly to your CRM with all qualification details attached. > — https://callbirdai.com/blog-best-ai-receptionist-real-estate · FAQ, 'Does it integrate with my real estate CRM?' ## Trying it, starting and leaving **Free trial or free plan** · Partly — There is a seven-day free trial that puts the AI on a real line, but no standing free plan, so free use stops after a week unless you subscribe. > All plans include: 7-day free trial (no credit card required) • Cancel anytime (no contracts) • Setup in under 10 minutes • 30-day money-back guarantee • Free migration support > — https://callbirdai.com/ · Pricing section, 'All plans include' footer line **Card required to start** · No — The seven-day trial is started without payment details; the vendor repeats the no-credit-card claim on the homepage hero, the pricing block and the trial calls to action. > 7-day free trial (no credit card required) > — https://callbirdai.com/ · Pricing section, 'All plans include' footer line **Sign up without a sales call** · Yes — Signup is a web form with no sales call: the buyer enters business details, picks a template, links a calendar and forwards calls, all in about ten minutes. > Setup takes under 10 minutes and requires no technical skills beyond filling out a web form and entering one carrier code on your phone. > — https://callbirdai.com/blog-ai-receptionist-faq · FAQ, 'What happens during setup — is there a technical learning curve?' **Setup fee** · No — The vendor states there is no onboarding or setup charge on any plan, so the first month's subscription is the whole cost of starting. > There are also no setup fees — the cost of starting is literally the first month's subscription, and a 7-day free trial means you can test it before you're charged at all. > — https://callbirdai.com/blog-ai-receptionist-faq · Section 'Can I Cancel If It Doesn't Work?' **Contract and cancelling** · Yes — Billing is month to month with no contract or termination fee, plus a 30-day money-back guarantee; the vendor does not say whether canceling needs a phone call. > Yes. No contracts. No termination fees. Month-to-month. Cancel anytime. > — https://callbirdai.com/blog-ai-receptionist-faq · Section 'Can I Cancel If It Doesn't Work?' ## Which languages it speaks, and how it sounds **Languages** · Partly — Multi-language support appears only on the $499 Enterprise plan and no language list is published; a comparison page still marks Spanish as coming rather than shipped. > ✓ Multi-language support > — https://callbirdai.com/ · Pricing section, Enterprise plan feature list **Choose or clone the voice** · Partly — All plans let you pick male or female voice, tone and speaking speed, but custom AI voice and personality training is reserved for the Enterprise plan and voice cloning is not mentioned. > Voice: Male or female, friendly/professional/casual tone, speaking speed > — https://callbirdai.com/ · FAQ, 'Can I customize how CallBird answers calls?' **Hear it before you buy** · Yes — A public demo number reaches the live product rather than a scripted recording, and three recorded sample calls with transcripts are embedded on the homepage. > Call (505) 594-5806 right now. You'll reach the AI receptionist directly — same technology that would answer your business calls. No demo scheduling, no sales call. Just the product. > — https://callbirdai.com/blog-answerconnect-alternative · Section 'Setup: 10 Minutes vs. 1-3 Days', closing call-out ## Your phone number and where it works **Keep your number** · Yes — You keep your existing business line and set conditional forwarding to the CallBird number with a carrier code, so callers notice no change; forwarding can be toggled in the app. > You set up conditional call forwarding on your existing business line so that when you don't answer — busy, no answer, after hours — calls automatically route to CallBird. Your number stays the same. > — https://callbirdai.com/blog-ai-receptionist-faq · Section 'Can I Keep My Existing Phone Number?' **Australia** · Yes — Everything points to a US-only service: USD pricing, a US demo number and US A2P 10DLC messaging registration, with no mention of Canadian, UK, EU or Australian numbers or GDPR terms. > SOC 2 Type II certification and A2P 10DLC compliance mean the call data handling meets recognized security standards > — https://callbirdai.com/blog-ai-receptionist-faq · Section 'How Do I Know What's Happening on My Calls?' ## Who it is built for **Industries it is set up for** · Yes — Seven pre-built industry templates carry conversation logic per trade, and the homepage adds per-vertical pages for home services, medical and dental, restaurants, professional services, retail and veterinary. > Choose your industry template (1 minute): Select from home services, dental, legal, salon, real estate, veterinary, or restaurant. > — https://callbirdai.com/blog-ai-receptionist-faq · Section 'What Does the Setup Process Actually Involve?', setup bullet list **HIPAA, with a signed BAA** · No — The vendor states plainly that it holds no HIPAA certification and offers no BAA on any plan, and recommends routing PHI calls to a different service. > CallBird AI does not currently hold HIPAA certification or offer a BAA. > — https://callbirdai.com/blog-hipaa-compliant-ai-receptionist · FAQ, 'Is CallBird AI HIPAA compliant?' **Several locations or numbers** · No — One account covers one location only: each site needs its own account, number and dashboard at $99 a month, with no consolidated multi-location view below Enterprise API access. > Yes — each location gets its own CallBird account, its own forwarding number, and its own configuration. > — https://callbirdai.com/blog-ai-receptionist-for-multi-location-businesses · FAQ, 'Do I need a separate CallBird account for each location?' ## Getting set up and getting help **Setup help** · Partly — Setup is self-service and automated rather than done for you — the system scrapes your site and you forward the line — but the vendor claims live calls within ten minutes and includes free migration support. > Your CallBird number is ready within 10 minutes of completing signup. That's not a typo—10 minutes from signup to answering your first call. > — https://callbirdai.com/ · FAQ, 'How quickly can I get my AI phone number?' **Support** · Partly — Starter buyers get email support only; priority email plus call support arrives at Professional and a dedicated account manager at Enterprise, and no support hours are published. > ✓ Email support > — https://callbirdai.com/ · Pricing section, Starter plan feature list ## What changed - 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent CallBird AI, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.