# BuzzWisely — AI receptionist answering, booking and routing small-business calls 24/7 from $289/month. > Source: Receptionist Index — https://receptionistindex.com/buzzwisely (structured, researched, re-verified) > Facts last verified: 2026-10-14 BuzzWisely is an AI receptionist for small businesses that answers inbound calls around the clock, books appointments into the calendar and routes or escalates callers by intent. It ships industry scripts and CRM, EHR and field-service integrations. | Fact | Value | | --- | --- | | Website | https://buzzwisely.com/ | | Price | from $289/month | | Free trial | Partly | Seven-day trial costing $5 with full Honey-level features, card required up front, auto-renewing into the tier chosen at signup; 30-day money-back guarantee on paid plans. No standing free plan. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — $289 a month on Nectar for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $289. > Nectar Growth Small Business $289 /month/ > — https://buzzwisely.com/pricing/ · Pricing cards, Nectar plan price cell **What it bills by** · Yes — Flat monthly fee with a minute allowance: Nectar bundles 775 minutes a month, Honey is fair-use unlimited, so calls are metered in minutes rather than per call. > Minutes included | 775 | Unlimited (fair use) | Pooled, volume-based > — https://buzzwisely.com/pricing/ · Full comparison table, Minutes included row **Past your allowance** · Partly — On Honey, minutes past the 1,200-minute fair-use threshold bill at $0.24 each and service keeps running; the entry Nectar plan publishes no overage rate, only a warning and an optional prorated upgrade. > If your usage exceeds 1,200 minutes in a billing month, the additional minutes are simply billed at a flat $0.24 per minute of overage. > — https://buzzwisely.com/fair-use-policy/ · Section 3, What happens if you go over 1,200 minutes **Spam calls not billed** · Yes — The vendor lists advanced spam screening as an included Nectar feature, so robocalls are screened before eating the minute bundle, though no filtering rate or method is described. > Advanced spam screening > — https://buzzwisely.com/pricing/ · Nectar plan card, feature list ## What it does on the call **Books appointments** · Yes — It checks live availability and writes the booking into the connected calendar during the call, then texts the caller a confirmation rather than only sending a booking link. > BuzzWisely books, reschedules, and cancels appointments directly into your calendar in real time. It checks availability, prevents double-bookings, and sends confirmation texts to callers. > — https://buzzwisely.com/faq/ · FAQ item 04, Can BuzzWisely schedule appointments **Transfers to a person** · Yes — Calls transfer to the right person by intent, urgency or on-call rotation, and the vendor says the receiving person is paged with the full transcript, which is a warm handoff of context if not a spoken briefing. > escalation triggers fire immediately. On-call team gets the page with full call context, not a generic 'callback requested.' > — https://buzzwisely.com/call-routing/ · How it routes, Urgency card **After-hours rules** · Yes — Coverage is 24/7 on every plan and routing is time-of-day aware: office hours to the front desk, lunch to overflow, nights and weekends to on-call or handled end-to-end by the AI under rules you set. > Office hours go to your front desk. Lunch hours route to overflow. Nights, weekends, and holidays route to on-call rotation or get handled end-to-end by the AI based on rules you set. > — https://buzzwisely.com/call-routing/ · How it routes, Time-of-day card **Urgent calls escalated** · Yes — Emergencies are detected from the conversation and escalated to the on-call person within seconds, with a defined fallback chain of primary, secondary, manager, then structured voicemail. > emergency escalation triggers as soon as the AI identifies the situation — typically within the first 5-10 seconds of the conversation. The on-call team is paged with the full call transcript > — https://buzzwisely.com/call-routing/ · Call routing FAQ item 02 **Human receptionists as backup** · No — When the AI cannot answer it routes to the customer's own team or takes a detailed message; the vendor describes no human agents of its own standing behind the AI anywhere on its site. > it routes the call to your team based on rules you define — by department, urgency, or topic. If no one is available, it captures a detailed message with caller info, urgency level, and reason for calling > — https://buzzwisely.com/faq/ · FAQ item 03, What happens when the AI can't answer a question **Asks your questions** · Yes — Intake fields are yours to define on the entry plan, and routing scores callers by intent and urgency, so lead qualification happens during the call rather than afterwards. > Custom intake fields — capture name, address, reason for calling, anything you need > — https://buzzwisely.com/pricing/ · Nectar plan card, feature list **Answers about your business** · Yes — The AI answers only from the FAQs, scripts and terminology you upload to the dashboard, and the vendor states it will not improvise beyond that knowledge base. > BuzzWisely only responds with information you provide in your scripts and knowledge base. It doesn't make up answers. > — https://buzzwisely.com/faq/ · FAQ item 15, What if the AI gives wrong information **Texts your callers** · Yes — Text messaging is on every tier for confirmations, reminders and follow-ups, charged at two cents a message; the vendor does not describe a two-way text conversation with the caller. > Send confirmations, reminders, and follow-ups via SMS. No setup needed. $0.02 per text > — https://buzzwisely.com/pricing/ · Add-ons section, Text messaging card ## What you get after the call **Call summary by text** · Yes — SMS notification is standard on all three tiers and the vendor says you are alerted by text, email or Slack the moment a call ends, configurable per call type. > SMS, email, Slack, or webhook alerts the moment a call ends. Configure per call type. > — https://buzzwisely.com/features/ · Call handling section, Multi-channel notifications card **Recordings and transcripts** · Yes — Every call is recorded and transcribed into the dashboard with searchable, exportable text, listed as included on all three tiers rather than gated behind a higher plan. > Every call is transcribed and available in your BuzzWisely dashboard. You can review full conversation transcripts, see call volume trends, resolution rates, peak hours > — https://buzzwisely.com/faq/ · FAQ item 13, Can I see call transcripts and analytics ## What it connects to **Google Calendar** · Yes — Google Calendar, Outlook, Calendly, Acuity and Cal.com all sync, with availability checked live and the slot booked mid-call > Google Calendar, Outlook, Calendly, Acuity. Checks availability live, books during the call. > — https://buzzwisely.com/features/ · Scheduling & booking section, Calendar sync card **Outlook** · Yes — Google Calendar, Outlook, Calendly, Acuity and Cal.com all sync, with availability checked live and the slot booked mid-call > Google Calendar, Outlook, Calendly, Acuity. Checks availability live, books during the call. > — https://buzzwisely.com/features/ · Scheduling & booking section, Calendar sync card **Calendly** · Yes — Google Calendar, Outlook, Calendly, Acuity and Cal.com all sync, with availability checked live and the slot booked mid-call > Google Calendar, Outlook, Calendly, Acuity. Checks availability live, books during the call. > — https://buzzwisely.com/features/ · Scheduling & booking section, Calendar sync card **CRM, Zapier and webhooks** · Yes — HubSpot, Salesforce, Follow Up Boss, Clio, MyCase, kvCORE, BoomTown and LionDesk are named, and call data can also leave through Zapier, webhooks or Slack. > CRM HubSpot · Salesforce · Follow Up Boss · Clio · MyCase · kvCORE · BoomTown · LionDesk > — https://buzzwisely.com/how-it-works/ · Integrations section, CRM and Communication rows **Your trade’s software** · Yes — Trade software is covered broadly: ServiceTitan, Housecall Pro and Jobber for field service, Dentrix and Open Dental for dental, OpenTable and Resy for restaurants, Vagaro for salons. > Field service ServiceTitan · Housecall Pro · Jobber · FieldEdge · Service Fusion > — https://buzzwisely.com/how-it-works/ · Integrations section, Field service and Restaurant/Salon rows ## Trying it, starting and leaving **Free trial or free plan** · Partly — There is no standing free plan: the only way onto a real line before committing is a seven-day trial that costs $5 and auto-renews into the tier you picked at signup. > Try BuzzWisely for $5. Full feature access for 7 days — same as Honey. Real calls, real bookings, real data. Card required upfront. > — https://buzzwisely.com/pricing/ · 7-day trial section **Card required to start** · Yes — The trial takes a card at signup and renews automatically into the chosen tier after seven days, despite buttons elsewhere on the same site promising no credit card. > Try BuzzWisely for $5 for 7 days. You get full access to all features (the same as Honey) during the trial. Card required upfront, no contract, cancel anytime. > — https://buzzwisely.com/pricing/ · Pricing FAQ item 03, How does the trial work **Sign up without a sales call** · Partly — Onboarding is described as self-serve from the dashboard, but every plan button on the pricing page leads to a contact form and the support page routes new accounts through a screen-share session. > Zero setup fees on every plan. Onboarding is self-serve — most accounts are live within an hour. > — https://buzzwisely.com/pricing/ · Pricing FAQ item 06, Is there a setup fee **Setup fee** · No — The vendor states zero setup fees on every plan and repeats it in the hero figures; only bespoke integration work outside the catalogue is quoted separately. > No. No setup fees, no contracts, no per-minute charges within your bundled minutes. > — https://buzzwisely.com/pricing/ · Pricing FAQ item 01, Are there any hidden fees **Contract and cancelling** · Yes — Billing is month to month with cancellation at any time and a 30-day money-back guarantee; annual billing exists at a discount but is optional, with no cancellation penalty either way. > No long-term contracts required. BuzzWisely offers month-to-month billing with the flexibility to cancel anytime. > — https://buzzwisely.com/faq/ · FAQ item 16, Is there a contract or long-term commitment ## Which languages it speaks, and how it sounds **Languages** · Yes — Every tier is listed at 15+ languages with English and Spanish named, and the AI detects the caller's language automatically rather than needing per-call configuration. > English, Spanish, and 13 more languages > — https://buzzwisely.com/pricing/ · Nectar plan card, feature list **Choose or clone the voice** · Partly — You can pick a voice to match the brand and train it on your terminology, but the vendor describes no voice cloning of a specific person and names no voice library. > pick the voice that matches your brand. Train it on your specific terminology and scripts. > — https://buzzwisely.com/features/ · Intelligence section, Custom voice card **Hear it before you buy** · Partly — A live demo call with the AI is offered, but the number is not published: you submit a form with your business details first and are then given the number to dial. > Tell us about your business below. After you submit, you'll get the number to dial — and our AI will answer in real time, trained on your context. > — https://buzzwisely.com/call-ai/ · Live demo page, intro paragraph ## Your phone number and where it works **Keep your number** · Yes — You keep your existing business number and forward it to the BuzzWisely number, which the vendor puts at about sixty seconds of work through your current phone provider. > You keep your current business number. Simply set up call forwarding from your existing line to BuzzWisely — it takes about 60 seconds through your phone provider. > — https://buzzwisely.com/faq/ · FAQ item 11, Can I keep my existing phone number **United States** · Yes — Sold in the United States and Canada by the vendor's own words, from a California company > Healthcare providers, dental offices, law firms, and clinics across the U.S. and Canada use BuzzWisely with confidence. > — https://buzzwisely.com/faq/ · FAQ item 06, Is BuzzWisely HIPAA-eligible **Canada** · Yes — Sold in the United States and Canada by the vendor's own words, from a California company > Healthcare providers, dental offices, law firms, and clinics across the U.S. and Canada use BuzzWisely with confidence. > — https://buzzwisely.com/faq/ · FAQ item 06, Is BuzzWisely HIPAA-eligible **Australia** · Yes — no page names UK, EU or Australian numbers, GDPR terms or non-USD billing. > Healthcare providers, dental offices, law firms, and clinics across the U.S. and Canada use BuzzWisely with confidence. > — https://buzzwisely.com/faq/ · FAQ item 06, Is BuzzWisely HIPAA-eligible ## Who it is built for **Industries it is set up for** · Yes — Picking your industry during setup pre-loads an intake script, terminology and routing logic, with dedicated pages for dental, medical, legal, restaurant, salon, plumbing, HVAC and real estate. > choose your industry (medical, dental, legal, restaurant, salon, plumbing, HVAC, real estate). We pre-load the right intake script, terminology, and routing logic for your use case. > — https://buzzwisely.com/how-it-works/ · 5 steps section, step 02 Pick your industry + use case **HIPAA, with a signed BAA** · Yes — A signed Business Associate Agreement is auto-included on every tier at no extra charge, listed as the first bullet on each plan card and again as a no-cost add-on. > Signed BAA included. Auto-included on every plan > — https://buzzwisely.com/pricing/ · Add-ons section, HIPAA mode card **Several locations or numbers** · Partly — Multi-location is a Honey-tier feature with a sub-account per site; Nectar's comparison row is a dash, and extra numbers cost $5 a month each. > Multi-location | — | ✓ | Unlimited locations > — https://buzzwisely.com/pricing/ · Full comparison table, Multi-location row ## Getting set up and getting help **Setup help** · Partly — Setup is self-serve and the vendor claims live calls in under an hour, but hands-on onboarding help is tier-dependent and the support page starts new accounts on a screen share. > Setup is self-serve from the dashboard, with support available if you get stuck. Higher plan tiers include more hands-on onboarding assistance for configuring integrations and call flows. > — https://buzzwisely.com/how-it-works/ · Setup FAQ item 06, What support do I get during setup **Support** · Partly — Email and chat are offered with a stated under-four-hours response in business hours; Nectar gets priority support, Honey and Hive a dedicated manager, and no support phone line is published. > Support response time: business hours, under 4 hours > — https://buzzwisely.com/help-center/ · Page footer line under Talk to a human ## What changed - 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent BuzzWisely, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth.