Beside Phone
Business phone app with a 24/7 AI receptionist, call summaries, transcripts and shared team inboxes.
A month at 100 calls
$29.99
on Beside plan (App Store and Google Play), billed per call
| At 500 callson Beside plan (App Store and Google Play) | $29.99 |
|---|
2nd lowest of 44 priced in Small business. The middle one costs $99.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| Beside BaselineNeeds 70 calls more than the 30 included, and calls past the allowance are not answered | Can’t cover it |
| Beside UnlimitedNo usage charge | $99 |
| Beside plan (App Store and Google Play)No usage charge | $29.99 |
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- YesWith a connected Google or Outlook calendar the Receptionist checks live availability
- YesThe Receptionist transfers to a teammate or external number on rules you define
- YesIt answers around the clock by default and Business Hours sends daytime calls to your team
- NoSummaries arrive in the app and, if enabled, by email to an address you set
- NoNo human answering service sits behind the AI
- Partly5 languages
Good for
solo trades and local teams who miss inbound calls while on the job
Look elsewhere if
- you want a person to take over a call
Close in cost:SkipCalls $19.99Marlie AI $49AI Receptionist $57.75Compare with the two closest
What it is
Beside Phone is a mobile and web business phone line whose AI receptionist answers inbound calls around the clock, captures caller details, qualifies leads and books appointments. Calls, texts, summaries and transcripts live in one shared team app.
Watch out
- The Beside line, its texts and the Receptionist require a US or Canadian number, and the mobile app is distributed in those two countries only. A UK, EU or Australian business gets no local number, no line at all, and calling outside the US and Canada is not yet supported; only the separate Beside agent product works elsewhere.
- On the $29 Beside Baseline plan the Receptionist answers 30 calls per billing period, then stops for the rest of the period and callers fall through to ordinary voicemail. Unused calls do not carry over and there is no top-up: the vendor states upgrading to the $99 Unlimited plan is the only way to lift it.
- The industry sections state the product integrates with ServiceTitan, Jobber and Housecall Pro, while the integrations inventory on the same vendor document marks ServiceTitan, Jobber, Housecall Pro, Mindbody and GoHighLevel each as 'coming soon'. A trade buyer choosing Beside for dispatch write-back today would get Square, Google Calendar and Zapier instead.
All 34 answers
Every answer comes from Beside Phone’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
$29.99 at 100 calls$29.99 at 500Billed per callYesKeeps answering past the allowancePartlySpam not billed5 answers
- Cost at 100 calls a month
$29.99 a month on Beside plan (App Store and Google Play) for 100 calls of 2.5 minutes.
Their words
Per seat | $29.99/month | $199.99/year (~45% off, ~$16.67/month)
help.beside.comBeside plan pricing table, 'Per seat' row
- Cost at 500 calls a month
$29.99 a month on Beside plan (App Store and Google Play) for 500 calls of 2.5 minutes.
Their words
Per seat | $29.99/month | $199.99/year (~45% off, ~$16.67/month)
help.beside.comBeside plan pricing table, 'Per seat' row
- What it bills by
Billing is a flat monthly fee per business, not per minute: the only metered thing is how many calls the Receptionist answers on Baseline.
Their words
The web plans are $29/month per business for Baseline and $99/month per business for Unlimited. Each includes one line and team access for up to 20 seats; extra lines cost $4.99/month.
beside.comFAQ, 'What does Beside Phone cost?'
- Past your allowance
Yes
On Baseline the AI stops answering once 30 calls are used and callers drop to voicemail; there is no overage rate and no top-up, only an upgrade.
Their words
Once you have used all 30 calls, your Receptionist stops answering calls for the rest of your billing period.
help.beside.comSection 'What happens when you reach the limit'
- Spam calls not billed
Partly
Carrier-flagged spam can be routed to voicemail or the Receptionist, but the default is to ring with a badge and robocalls the AI answers still use the allowance.
Their words
Yes - if a robocall reaches your line, your Receptionist will answer and greet the caller. Most automated systems hang up at that point since they're not designed to respond to a live-sounding voice.
help.beside.comFAQ, 'Will my Receptionist answer robocalls?'
What it does on the call
YesBooksYesTransfersYesAfter hoursYesUrgent callsNoHuman backupYesAsks your questionsYesAnswers about your businessYesTexts callers8 answers
- Books appointments
Yes
With a connected Google or Outlook calendar the Receptionist checks live availability and writes the event during the call; iCal is not supported.
Their words
your Receptionist can check your availability in real time and book appointments directly into your Google or Outlook calendar - automatically, during calls and texts it handles on your behalf
help.beside.comIntro paragraph
- Transfers to a person
Yes
The Receptionist transfers to a teammate or external number on rules you define, announces the caller and leaves a context banner, though you cannot hand off a call you answered yourself.
Their words
The Receptionist remains a silent participant during the transfer but stops speaking. This enables a smooth warm handoff.
help.beside.comSection 'How Call Transfer works', note after step 6
- After-hours rules
Yes
It answers around the clock by default and Business Hours sends daytime calls to your team, with a separate closed-hours greeting available.
Their words
Your AI Receptionist picks up 24/7 by default - evenings, weekends, holidays, and during your busiest hours. You can set business hours so calls ring your team during the day and route to the AI outside those windows.
beside.comBeside Phone Frequently Asked Questions, 'What happens after hours or during peak times?'
- Urgent calls escalated
Yes
A Scenario rule can recognize emergency wording and transfer the caller straight to your personal number, including outside business hours.
Their words
set up a rule that recognizes urgency and transfers the call to you immediately - even outside Business Hours
help.beside.comCommon use cases, 'Route urgent or emergency calls directly to you'
- Human receptionists as backup
No
No human answering service sits behind the AI: calls it cannot handle are handed to your own team, and past the Baseline cap callers get voicemail rather than a person.
Their words
It works alongside them. The AI handles calls based on the scenarios you define, collects the right details, and logs everything. Anything that needs a human gets handed off so your team stays focused
beside.comBeside Phone FAQ, 'Does the AI Receptionist replace my team?'
- Asks your questions
Yes
Scenarios let you write the trigger phrases and the exact questions the AI asks, and the answers land in the call summary as lead qualification.
Their words
Ask a Question | Your Receptionist asks the caller to provide information and uses the answer. | Lead qualification, callback numbers, project details.
help.beside.comTable 'The six actions your Receptionist can run'
- Answers about your business
Yes
Each line has its own knowledge base of FAQs, hours, contact details and priced products and services, and it can be imported by scanning your website.
Their words
Beside scans your site for your Website, Company Name, Industry, Address, Operating Hours, Products & Services, and FAQ, then walks you through the suggested content one field at a time
help.beside.comSection 'Add or update your knowledge from your website'
- Texts your callers
Yes
A Send a Text action texts the caller a link or confirmation during the call, and a separate Text Receptionist holds two-way SMS conversations on the line.
Their words
Your Receptionist can reply to incoming text messages from clients, leads, and collaborators, ensuring timely, consistent responses even when you're unavailable.
help.beside.comOpening paragraph
What you get after the call
NoSummary by textPartlyRecordings and transcripts2 answers
- Call summary by text
No
Summaries arrive in the app and, if enabled, by email to an address you set, plus an optional once-daily recap; no per-call SMS summary is documented.
Their words
Receive call summaries and transcripts by email after each call, including ones answered by your Receptionist.
help.beside.comSection 'Email call summaries'
- Recordings and transcripts
Partly
Every call is transcribed and recordings replay inside the app, but raw audio cannot be downloaded or exported, even for legal or compliance needs.
Their words
To ensure privacy and compliance, Beside keeps call audio accessible only inside the app. You cannot export or download raw audio files.
help.beside.comSection 'Why downloading is not supported'
What it connects to
YesGoogle CalendarYesOutlookYesCalendlyYesCRM and Zapier4 answers
- Google Calendar
Yes
Google Calendar and Outlook are booked into directly
Their words
Beside currently supports Google Calendar and Outlook Calendar. iCal is not supported.
help.beside.comSection 'Connect your calendar'
- Outlook
Yes
Google Calendar and Outlook are booked into directly
Their words
Beside currently supports Google Calendar and Outlook Calendar. iCal is not supported.
help.beside.comSection 'Connect your calendar'
- Calendly
Yes
Calendly is only textable as a link, or connectable on Android when already linked in Beside Agentic.
Their words
Beside currently supports Google Calendar and Outlook Calendar. iCal is not supported.
help.beside.comSection 'Connect your calendar'
- CRM, Zapier and webhooks
Yes
Named CRM integrations ship on every plan and Zapier carries call events onward, so call data can reach thousands of other apps.
Their words
CRM integrations (HubSpot, Salesforce, Zoho, Follow Up Boss, Monday) and Zapier
help.beside.comSection "What's included", bullet list
Trying it, starting and leaving
PartlyFree trialYesCard to startYesSign up without a callYesMonth to month4 answers
- Free trial or free plan
Partly
Only the pricier Unlimited plan has a seven-day free trial on your real line; Baseline charges from the moment you check out.
Their words
Baseline starts billing immediately, without a trial. Unlimited offers seven days free with a payment method, then bills automatically unless canceled. Trial texting is limited to 15 messages in total.
beside.comFAQ, 'Is there a free trial?'
- Card required to start
Yes
The Unlimited trial cannot start without a payment method and converts to a paid subscription automatically unless you cancel first.
Their words
Beside Unlimited includes a 7-day free trial. A payment method is required to start it, and your subscription continues automatically when the trial ends unless you cancel beforehand.
help.beside.comSection 'Free trial'
- Sign up without a sales call
Yes
You sign up and pay online by card or Apple Pay through Stripe, or in the app stores; sales is only suggested for large teams.
Their words
Go to app.beside.com and create your account | Choose Beside Baseline or Beside Unlimited | Complete the Stripe checkout (credit card or Apple Pay)
help.beside.comSection 'How to subscribe', 'At app.beside.com'
- Contract and cancelling
Yes
Baseline and Unlimited are month-to-month only and you cancel yourself in billing settings, with access running to the end of the period.
Their words
Both plans are billed monthly. Yearly billing isn't available on Beside Baseline or Beside Unlimited.
help.beside.comPricing table note under Beside Baseline and Beside Unlimited
Which languages it speaks, and how it sounds
Partly5 languagesYesChoose the voiceYesHear it first3 answers
- Languages
Partly
Calls run in English plus one bilingual language per voice, always starting in English, and multilingual voices are iOS only for now.
Their words
Depending on the voice you choose for your Receptionist, it can handle calls in English, French, Portuguese, Spanish, and Russian. The Receptionist always starts calls in English.
help.beside.comSection 'Languages spoken by the Receptionist'
- Choose or clone the voice
Yes
You pick from a library of twenty professional voices or record a roughly thirty-second clone of your own voice, which is English-only.
Their words
Voice: Clone your own voice or choose from a range of pre-recorded options in our Voice Library.
help.beside.comIntro bullet list
- Hear it before you buy
Yes
Anyone can phone a published demo number and talk to a live Beside receptionist without booking a meeting or creating an account.
Their words
Anyone can experience Beside Phone before signing up: call +1 (424) 855-1231 and a real Beside AI receptionist answers. Ask it anything about the product, act like a customer, try to break it.
beside.comSection 'Try Beside Phone live'
Your phone number and where it works
YesKeep your numberYesMove your number inYesCanadaYesAustralia4 answers
- Keep your number
Yes
You keep your carrier number and forward calls to the Beside line, which the vendor says most of its customers do rather than porting.
Their words
No. 55% of businesses on Beside keep their existing number and forward calls - your callers keep dialing the same number, nothing changes on their end.
beside.comBeside Phone FAQ, 'Do I have to change my phone number?'
- Move your number in
Yes
Eligible numbers port in, and any Beside number ports back out via your new carrier with no PIN, but only while you are still a paying subscriber.
Their words
Port-out is only available to paying subscribers. If you are not currently on a paid Beside plan, we are unable to process a port-out request.
help.beside.comWarning callout above Step 1
- Canada
Yes
Your Beside business line - calls, texts, and your Receptionist - is US and Canada only.
Their words
Your Beside business line - calls, texts, and your Receptionist - is US and Canada only. It needs a US or Canadian phone number.
help.beside.comSection 'Where your phone line works'
- Australia
Yes
the UK, EU and Australia get no line at all, and only the separate agent product works there.
Their words
Your Beside business line - calls, texts, and your Receptionist - is US and Canada only. It needs a US or Canadian phone number.
help.beside.comSection 'Where your phone line works'
Who it is built for
YesSeveral locations2 answers
- Industries it is set up for
The vendor publishes trade pages and industry use cases for contractors, real estate, insurance, legal and healthcare, and the knowledge base has an industry field.
Their words
Industry - helps your AI answer in the right context.
help.beside.comProvide business details, '1. Business Details'
- Several locations or numbers
Yes
One account runs several lines, each with its own Receptionist, knowledge and transfer rules, at a published four-dollar-and-ninety-nine-cent monthly fee per extra line.
Their words
Each plan includes 1 phone line, however many people are on the account. Extra lines are $4.99/month each, and are billed automatically based on how many phone numbers are on your account.
help.beside.comSection 'Users and phone lines'
Getting set up and getting help
PartlySetup helpPartlySupport2 answers
- Setup help
Partly
Setup is self-guided through an onboarding checklist and a website scan rather than done for you, and the vendor claims about ten minutes to go live.
Their words
Setup takes about 10 minutes - download the app, configure your AI receptionist, and go live. Most users set up during the day and their AI receptionist handles the first real business call the next morning.
beside.comBeside Phone FAQ, 'How quickly can I get started?'
- Support
Partly
Support is in-app chat or email with a help center behind it; the vendor states plainly that it publishes no support phone number, and no hours are given.
Their words
Reach Beside support from the app for the fastest reply, or email support@beside.com. Privacy questions go to privacy@beside.com.
beside.comContact page, opening line
Sources
- help.beside.com/en/articles/10509427-plans-and-pricingCost at 100 calls a month, Cost at 500 calls a month, CRM, Zapier and webhooks, Card required to start and 3 more
- beside.com/llms-full.txtAfter-hours rules, Human receptionists as backup, Hear it before you buy, Keep your number and 1 more
- help.beside.com/en/articles/11525406-schedule-appointments-with-your-receptionistBooks appointments, Google Calendar, Outlook, Calendly
- help.beside.com/en/articles/9887394-supported-languages-and-countriesLanguages, Canada, Australia
- beside.com/phone/pricingWhat it bills by, Free trial or free plan
- help.beside.com/en/articles/14645335-set-up-call-transfer-for-your-receptionistTransfers to a person, Urgent calls escalated
- help.beside.com/en/articles/12292213-train-your-receptionistAnswers about your business, Industries it is set up for
- help.beside.com/en/articles/16516168-understand-your-ai-call-limitPast your allowance
- help.beside.com/en/articles/14625729-how-beside-handles-spam-and-robocallsSpam calls not billed
- help.beside.com/en/articles/15276020-set-up-scenariosAsks your questions
- help.beside.com/en/articles/12117952-enable-and-manage-your-text-receptionistTexts your callers
- help.beside.com/en/articles/12905367-manage-your-notificationsCall summary by text
- help.beside.com/en/articles/9882823-listen-to-and-download-call-recordingsRecordings and transcripts
- help.beside.com/en/articles/12785394-customize-your-receptionist-s-voice-and-languageChoose or clone the voice
- help.beside.com/en/articles/14018666-port-your-number-out-of-besideMove your number in
- beside.com/contactSupport
All read on October 14, 2026.
Is this yours? Claim it free to send us changes, or feature it in Small business.
Compare Beside Phone with
SkipCalls$19.99 at 100 calls
Marlie AI$49 at 100 calls
AI Receptionist$57.75 at 100 calls
RingReady$59 at 100 calls
TalkifyNZ$109 (about $61) at 100 calls
Jodie£49 (about $65) at 100 calls
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.