Ask Benny

Every published plan is metered in minutes of call time, with an included monthly allowance and a per-extra-minute overage rate stated on the same card.

Yes

Calls keep being answered past the allowance and the extra minutes are billed at a per-plan overage rate, which the pricing FAQ states explicitly for all three plans.

Yes

Spam filtering is listed as an included feature from the cheapest plan upward, though the vendor does not say whether filtered calls still consume minutes.

Yes

Benny books during the conversation against its own availability engine and syncs both ways with Google Calendar and Outlook, rather than only sending a link.

Partlyfrom Business PRO

Call forwarding to staff is on the entry plan, but AI transfers to specific departments or staff are a Business PRO feature, and no warm-transfer briefing is described anywhere.

Partly

The vendor states 24/7 answering including nights, weekends and holidays, and the app lets you edit business hours, but no distinct after-hours call-handling rules are documented.

Yes

The vendor says urgent calls are transferred to the team and that Benny prioritizes urgent calls, but it does not describe an on-call rota or escalation chain.

Yes

The setup flow lets a business add its own questions and special instructions, and the website widget documents lead qualification flows for captured callers.

Yes

Benny is trained from the business's Google profile, website or typed details including hours, services, pricing and FAQs, so it answers those questions on the call.

Partlyfrom Business PRO

Benny holds real two-way SMS conversations, but two-way SMS messaging is a Business PRO feature; the Starter plan lists only email and SMS notifications to the owner.

Yes

Owner notifications by email and text are included from the entry plan, and the vendor says a summary of every conversation is sent, with push alerts in the iOS app.

Yes

Full recordings and transcripts are saved and playable with AI summaries in the dashboard and iOS app, though HIPAA Zero Retention Mode limits playback and history.

Yes

Google Calendar, Outlook Calendar and Calendly all have dedicated integrations that check live availability and book over the phone, alongside Acuity, Cal.com and Wix.

Yes

Google Calendar, Outlook Calendar and Calendly all have dedicated integrations that check live availability and book over the phone, alongside Acuity, Cal.com and Wix.

Yes

Google Calendar, Outlook Calendar and Calendly all have dedicated integrations that check live availability and book over the phone, alongside Acuity, Cal.com and Wix.

Partly

HubSpot and GoHighLevel are live and Zapier, Make and n8n take signed webhooks, but Salesforce and Zoho CRM are marked COMING SOON on the same page.

Yes

Trade systems covered include ServiceTitan, Jobber, Housecall Pro, ServiceM8, Service Fusion, Mindbody, Clio, Lawmatics and the Juvonno and Noterro clinic systems.

Partly

There is no standing free plan; every plan opens with a seven-day free trial giving full access to that plan's features, so real calls can be answered before paying.

Yes

All three published plans start the trial directly from a self-serve onboarding form; only the unpriced Custom tier routes a buyer to a sales email.

No

The vendor states plainly that there are no setup fees on any plan, in the same FAQ answer that rules out long-term contracts.

Yes

Monthly billing is month-to-month with cancellation any time and no contract; an optional annual term is offered for a 25% discount, and plan changes take effect next cycle.

Partlyfrom Business PRO

The Starter plan lists English and French only; 80+ language support with automatic language detection starts at Business PRO, with Spanish, German, Mandarin and Arabic named.

Yes

A public demo number is published to talk to Benny at any hour, and the homepage also hosts selectable recordings of Benny answering real calls.

Yes

You keep your existing business number and forward to Benny, with the vendor naming four forwarding conditions: all calls, busy, after hours, or unanswered.

No

Porting is on the roadmap rather than shipped: the full phone system that would port business numbers is listed under 'Coming soon', and today the model is forwarding.

Yes

We understand Canada's time zones and provide consistent coverage from coast to coast.

Yes

the site documents no UK, EU or Australian offering and no number provisioning.

Partly

Industry fit is shown through vertical integrations for field service, legal, clinics and pet care rather than published templates; the /industries page rendered no content.

Partlyfrom Enterprise

A Business Associate Agreement is signed only for Enterprise subscriptions, with Zero Retention Mode that drops transcripts and recordings and limits call history and playback.

Partlyfrom Enterprise

Multi-location and multi-agent management begin on the Enterprise plan at CAD 399 a month; multi-unit franchise management sits above it in the unpriced Custom tier.

Partly

Setup is self-serve and quoted at five minutes with guided training steps; a dedicated onboarding specialist is reserved for the Enterprise plan.

Partly

The contact page offers an email address, a form and a demo line, with priority support only on Enterprise; no support phone line or published hours are stated.