# Aira — AI receptionist that answers, screens and routes small business calls 24/7, billed per call.

> Source: Receptionist Index — https://receptionistindex.com/aira (structured, researched, re-verified)
> Facts last verified: 2026-10-14

Aira is an AI phone answering service for small service businesses that answers calls 24/7, captures caller details, books appointments and routes or transfers callers. It is sold in four per-call plans alongside the vendor's other business agents.

| Fact | Value |
| --- | --- |
| Website | https://www.getaira.io/ |
| Price | from $24.95/month billed monthly, $19.96/month billed annually |
| Free tier | No |

No free plan and no free trial is published; the cheapest way onto a real phone line is the paid Starter plan at $24.95 a month for 30 calls.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $69.95 a month on Premium for 100 calls of 2.5 minutes.

> Premium at $59.95 per month. 90 calls included, $1.00 per additional call.
> — https://www.getaira.io/dental-answering-service · Section 'Pricing for a Dental Practice', Premium bullet

**Cost at 500 calls a month** · Yes — $299 a month on Scale for 500 calls of 2.5 minutes.

> Scale at $299 per month. 600 calls included, $0.70 per additional call.
> — https://www.getaira.io/dental-answering-service · Section 'Pricing for a Dental Practice', Scale bullet

**What it bills by** · Yes — Billing is per completed call, not per minute, so a 30-second message and a 12-minute booking both consume one of the plan's included calls.

> Per call, not per minute. No runaway meter.
> — https://www.getaira.io/agents/receptionist/pricing · Section 'How Aira charges', heading above the comparison cards

**Past your allowance** · Partly — Calls past the allowance keep being answered and bill as overage at a per-call rate that falls as the plan rises; no automatic upgrade or hard stop is described anywhere.

> Starter at $24.95 per month. 30 calls included, $1.50 per additional call.
> — https://www.getaira.io/dental-answering-service · Section 'Pricing for a Dental Practice', first bullet

**Spam calls not billed** · Partly — Known spam rejected before answer costs nothing, but a spam call Aira answers before recognising it still counts against the plan's included calls.

> A known spam call that is rejected before Aira answers does not use an answered-call credit. If Aira has already answered before recognizing the caller as spam, that call counts toward plan usage.
> — https://www.getaira.io/features/spam-call-filtering · Spam call protection FAQs, 'Do blocked spam calls use my Aira call credits?'

## What it does on the call

**Books appointments** · Partly — With a supported scheduling connection it checks real availability and creates the appointment on the call; elsewhere the vendor describes texting the caller your booking link instead.

> Yes. With a supported scheduling connection, your AI receptionist can collect the required details, check real availability, confirm one exact time with the customer, and create the appointment.
> — https://www.getaira.io/agents/receptionist/solutions/appointment-booking · Frequently asked questions, 'Can an AI receptionist book appointments during a call?'

**Transfers to a person** · Yes — Calls transfer to your team and the agent briefs them with the caller's name and reason first, which is a warm transfer; unanswered transfers fall back to message taking.

> A warm transfer lets your AI receptionist provide context before connecting the caller.
> — https://www.getaira.io/agents/receptionist/solutions/call-transfer · Frequently asked questions, 'What is the difference between a warm transfer and Direct Connect?'

**After-hours rules** · Partly — It answers 24/7 including evenings, weekends and holidays, but hour-dependent handling rules are qualified as depending on your account and phone setup.

> Schedule options depend on your account and phone setup. Talk with Aira to confirm the hours, transfer, and fallback choices available for your business.
> — https://www.getaira.io/agents/receptionist/solutions/after-hours-answering · Frequently asked questions, 'Are schedule controls available on every account?'

**Urgent calls escalated** · Yes — Priority criteria you define trigger a transfer to a named person or number, and after-hours urgent callers can be routed to an on-call provider.

> Aira follows the practice's approved questions and routing rules. Calls that meet your priority criteria can be transferred to the designated person or number, while other requests are captured for follow up.
> — https://www.getaira.io/dental-answering-service · Frequently Asked Questions, 'What happens when a caller has a dental emergency?'

**Human receptionists as backup** · No — Escalation goes to your own staff, not to a human agent working for Aira; no vendor-staffed backup team appears anywhere on the site.

> Direct transfer to your team when a caller needs a person on the line.
> — https://www.getaira.io/ · Section 'One intelligent system. An entire workforce.', agent list, 'Live human' row

**Asks your questions** · Yes — You write the intake questions per call and the agent qualifies and screens callers against them before the next step, then sends the captured fields on.

> Create custom intake questions for every call. Name, email, case details, budget, preferred callback time. You decide what to ask.
> — https://www.getaira.io/agents/receptionist/features · Core capabilities, item 02 'Collect any information from callers'

**Answers about your business** · Yes — A knowledge base holds your hours, pricing, services and policies, and it can also learn answers automatically by reading your website.

> Teach Aira your FAQs: hours, pricing, services, locations. It can also auto-learn from your website.
> — https://www.getaira.io/agents/receptionist/features · Core capabilities, item 03 'Answer common questions automatically'

**Texts your callers** · Partly — It texts callers mid-call with a booking link, address or custom message, but nothing on the site says it holds a two-way text conversation afterwards.

> Aira can send a text to callers mid-conversation with your scheduling link, business address, or any custom message. No manual follow-up needed.
> — https://www.getaira.io/agents/receptionist/features · Feature grid, 'Text callers during calls'

## What you get after the call

**Call summary by text** · Yes — Summaries arrive by SMS, email or both straight after the call, naming the caller, the reason and the next step, with the recording attached.

> After every call, get a summary by text, email, or both: who called, why, and what they need. Full recordings and transcripts included.
> — https://www.getaira.io/agents/receptionist/features · Core capabilities, item 04 'AI-powered call summaries'

**Recordings and transcripts** · Yes — Every call is recorded and transcribed on all four published plans, and the transcripts are searchable from the dashboard.

> Every call is recorded with a full transcript. Listen back, search conversations, and train your team.
> — https://www.getaira.io/agents/receptionist/features · Feature grid, 'Call recordings and transcripts'

## What it connects to

**Google Calendar** · Yes — Google Calendar, Outlook and Calendly are all named for booking, but every connection on the integrations page is routed through Zapier rather than built natively.

> Connects to Google Calendar, Outlook, and Calendly for booking.
> — https://www.getaira.io/agents/receptionist · Section 'Why Aira?', card 'Works with 1,000+ apps'

**Outlook** · Yes — Google Calendar, Outlook and Calendly are all named for booking, but every connection on the integrations page is routed through Zapier rather than built natively.

> Connects to Google Calendar, Outlook, and Calendly for booking.
> — https://www.getaira.io/agents/receptionist · Section 'Why Aira?', card 'Works with 1,000+ apps'

**Calendly** · Yes — Google Calendar, Outlook and Calendly are all named for booking, but every connection on the integrations page is routed through Zapier rather than built natively.

> Connects to Google Calendar, Outlook, and Calendly for booking.
> — https://www.getaira.io/agents/receptionist · Section 'Why Aira?', card 'Works with 1,000+ apps'

**CRM, Zapier and webhooks** · Yes — Eleven CRMs are listed including Salesforce, HubSpot, Pipedrive, GoHighLevel and Zoho, and anything else reachable through Zapier can receive the call data.

> Aira works with 7,000+ apps via Zapier. If your stack speaks Zapier, Aira can send call data into it.
> — https://www.getaira.io/integrations · Section 'Don't see your tool?'

**Your trade’s software** · Partly — Field service and legal software are covered (ServiceTitan, Jobber, Housecall Pro, FieldEdge, AccuLynx, Clio, MyCase), but the categorised inventory lists no dental practice-management, restaurant or salon booking system.

> ServiceTitan via Zapier The leading field service platform for HVAC, plumbing, electrical, and home services businesses.
> — https://www.getaira.io/integrations · Section 'Field Service', ServiceTitan entry

## Trying it, starting and leaving

**Sign up without a sales call** · Yes — Sign-up and configuration are self-serve from the web app: pick a voice, add business details, forward your number; a consultation call is offered but optional.

> No complex configuration. Choose a voice, add your business details, set your forwarding number. You're live.
> — https://www.getaira.io/agents/receptionist/features · Feature grid, 'Set up in minutes'

**Setup fee** · No — No one-time setup or onboarding charge appears on any plan; guided setup and integration help are stated as included in every plan.

> Every plan includes guided setup and support connecting Aira with the technology your business already uses.
> — https://www.getaira.io/agents/receptionist/pricing · Intro paragraph under 'Premium AI call handling with predictable pricing'

**Contract and cancelling** · Partly — Billing is month to month with no long-term contract required, but the site never says whether you can cancel yourself in the app or must contact support.

> No long-term contracts required
> — https://www.getaira.io/brand-facts · Company Overview table, Contracts row

## Which languages it speaks, and how it sounds

**Languages** · Yes — The plan cards credit 31 languages to every tier including the cheapest, with automatic language detection; other pages on the same site say 33 and 70+.

> 31 languages supported
> — https://www.getaira.io/agents/receptionist/pricing · Starter plan card, 'Call answering' feature list

**Choose or clone the voice** · Partly — You choose from a set of provided voices and write the greeting and persona, but nothing on the site offers cloning your own or a staff member's voice.

> Choose from multiple natural voices. Your callers won't know they're talking to AI.
> — https://www.getaira.io/agents/receptionist/features · Feature grid, 'Human-like AI voices'

## Your phone number and where it works

**Keep your number** · Yes — You keep your existing business number and forward calls to Aira, or take a new number in your own area code instead.

> Yes. You can forward your existing business number to Aira and use spam call protection without changing the number your customers call.
> — https://www.getaira.io/features/spam-call-filtering · Spam call protection FAQs, 'Can I use spam call protection with my existing business number?'

**Australia** · Yes — no page mentions Canadian, UK, EU or Australian numbers or GDPR terms.

> You can use your existing business phone number or opt for a new one—whichever you prefer. We even offer 800 numbers if you'd like a more professional, nationwide presence.
> — https://www.getaira.io/agents/receptionist/solutions/bilingual · Section 'How our bilingual answering service works', step 1 'Setup'

## Who it is built for

**Industries it is set up for** · Yes — Dedicated industry pages and scripts ship for dozens of trades, from HVAC, plumbing and roofing to dental, legal, veterinary, restaurants and salons.

> Aira serves small businesses across industries including law firms, real estate agencies, medical and dental offices, salons and spas, property management companies, general contractors, home service businesses, and insurance agencies.
> — https://www.getaira.io/brand-facts · Frequently Asked Questions, 'What industries does Aira serve?'

**HIPAA, with a signed BAA** · No — The vendor states plainly that it is not HIPAA covered and signs no BAA on any plan, and tells practices not to collect PHI through the service.

> Aira does not sign Business Associate Agreements with healthcare providers.
> — https://www.getaira.io/hipaa · Section 'What Aira Does Not Do Today', first bullet

## Getting set up and getting help

**Setup help** · Yes — Guided setup is included on every plan and the vendor puts time-to-live at about ten minutes, with its team helping wire up existing tools; one older page says about an hour instead.

> Guided setup takes about 10 minutes, and the team can help connect Aira with the technology your practice already uses.
> — https://www.getaira.io/dental-answering-service · Section 'Pricing for a Dental Practice', closing paragraph

**Support** · Partly — Chat and email support come with Starter and Premium while Pro and Scale get priority support; one product page also claims phone support, and no hours are published.

> Chat and email support
> — https://www.getaira.io/agents/receptionist/pricing · Starter plan card, 'Support' feature list

## What changed

- 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent Aira, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth.